Reception Care Navigator
| Posting date: | 18 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 31 March 2026 |
| Location: | Ponteland, NE20 9SD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2514-26-0003 |
Summary
Reception Care Navigator Duties Answer telephone calls promptly and respond appropriately. Act as a Care Navigator, signposting patients to the most appropriate clinician or service (e.g. GP, nurse, pharmacist, or external services) based on their needs. Use care navigation protocols to ensure patients are directed safely and effectively, including identifying urgent or emergency presentations. Collect fees, arrange ambulance transport, and maintain waiting areas and reception. Extract and maintain accurate patient medical records, ensuring all correspondence is filed correctly. Prepare consulting rooms before and after clinics, ensuring all necessary equipment is available. Prepare repeat prescriptions and liaise with clinicians regarding irregular requests. Prepare specimens for laboratory collection and bring urgent results to clinician attention. Manage incoming post and ensure familiarity with clinical and administrative computer systems. Dispensing Duties Dispense medicines according to practice and clinical guidelines. Check medicines against prescriptions; verify any doubts with the authorising clinician. Collect prescription charges and maintain accurate records of financial transactions. Endorse prescription forms, forward securely for processing/reimbursement, and maintain accurate documentation. Operate stock control to ensure continuity of supply and minimise wastage. Ensure medicines are stored appropriately, including temperature-sensitive items, and maintain hygiene standards. Respond promptly to drug alert bulletins and maintain accurate dispensing records. Non-qualified dispensing staff must complete NVQ Level 2 in Dispensing Services within two years of employment. Other Duties Perform other duties as required.