Account Handler - Commercial - NW London

Posting date:	18 March 2026
Hours:	Full time
Closing date:	17 April 2026
Location:	City of London, London, NW9 5HJ
Company:	Hays Specialist Recruitment
Job type:	Permanent
Job reference:	4780784_1773840807

Summary

Your new company

Your new job working as a Commercial Account Handler will be based in NW London for an established Insurance Broker. Your new Brokers employ over 300 staff around the UK. They have grown rapidly in the last 20 years to become one of the top independent brokers in the UK dealing with over
16,000+ clients. Having completed numerous successful acquisitions, the company has secured further funding to continue its ambitious growth plans. They hold Chartered Insurance Broker status, awarded in recognition of their commitment to maintaining the highest standards in many areas.
Due to growth within their Commercial department, a permanent role for a Commercial Account Handler has arisen.

Your new role

Your new role will be supporting the Account Executives in managing their client portfolios, Responsible for handling renewals, mid-term adjustments, preparing documentation and handling client queries. This role focusses exclusively on commercial insurance, providing a strong foundation in broking operations and client servicing. Some key responsibilities in your role will include handling policy lifecycle activity, preparing, processing and maintaining documents, supporting Account Executives with client servicing and insurer liaisons, alongside identifying cross-selling or up-selling opportunities. As well as this, you will be handling allocated new business, renewals, endorsements and cancellations in line with direction from the Broking Manager, proactively managing your workload and maintaining accurate and up-to-date client records. Maintaining strong relationships with clients, insurers and Account Executives to ensure smooth service delivery. Whilst you will not own your own book of business initially, you will have the opportunity to take ownership of specific cases or accounts as required.

What you'll need to succeed

Your previous experience working as an Account Handler handling Commercial business either from an Insurance Broker or Lloyd's Broker will contribute to your success in this role, along with the ability to commute to NW London. You should have a strong client-focused mindset with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. It is beneficial if you are progressing towards Cert CII or Dip CII, are aware of FCA regulatory developments and have used broking platforms, such as Acturis, previously. This role would suit a candidate who is proactive, reliable, solution-focused and can communicate effectively.

PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE AS A COMMERCIAL ACCOUNT HANDLER AND CAN COMMUTE TO NW LONDON (accessible on the Northern Line).

What you'll get in return

You will be offered a competitive salary (d.o.e) plus a comprehensive benefits package and hybrid working 3 days in the office. You'll receive support and training from both Directors and Managers and be given the opportunity to take on a more leadership-driven role in the future. You'll enjoy working as part of a growing and friendly team and for a company who are an Investor in People and a "Great Place to Work." They pride themselves on treating their people fairly and equally, yet at the same time treating people as individuals and are a forward-thinking organisation.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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