Community Relations Advisor
| Posting date: | 18 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 April 2026 |
| Location: | Drflondn, RM |
| Company: | Balfour Beatty Plc |
| Job type: | Permanent |
| Job reference: | BBUK18066-541510 |
Summary
About the role
Be the face of the project in the community
This isn’t a desk-based communications role. We’re looking for someone who is confident out in the community meeting residents, listening to concerns, building trust, and representing the project where it matters most: on the ground. Our work on the Lower Thames Crossing will transform journeys and support regional growth, but we know that major infrastructure can also impact people’s day-to-day lives. So, in this role you will be part of a high-profile, nationally significant project where you can see the impact of your work every day you’ll be working as part of a team that values respect, trust, and community relationships and that’s where you come in.
What you’ll be doing, you’ll be at the heart of the community,visible, approachable, and proactive.
This role is about real conversations, real relationships, and real impact.
What you'll be doing
You will:
- Act as the face of the project for local communities, landowners, and stakeholders
- Spend time on-site and in local areas, engaging directly with people affected by the works
- Build trusted relationships through honest, clear, and timely communication
- Listen to concerns, manage expectations, and help resolve issues with empathy and professionalism
- Organise and attend community events, drop-ins, and stakeholder meetings
- Work closely with construction teams to understand upcoming activity and reduce disruption where possible
- Translate technical project information into clear, accessible updates for the public
- Handle enquiries and complaints in a way that protects relationships and builds confidence
- Monitor community sentiment and flag emerging issues early
- Help ensure the project delivers meaningful social value to the communities it serves
Who we're looking for
About you
You’re not just a communication, you’re a relationship builder who is comfortable working face-to-face with a wide range of people.
You’ll likely already be working in community relations or stakeholder engagement, and you understand the importance of being present, visible, and responsive.
You’ll bring:
- Proven experience working directly with communities and stakeholders
- Confidence engaging with people in person, including in challenging or sensitive situations
- Strong interpersonal skills—you know how to build rapport and earn trust quickly
- The ability to stay calm, professional, and solutions-focused when handling concerns or complaints
- Excellent communication skills, including simplifying complex or technical information
- A proactive mindset—you don’t wait for issues, you get ahead of them
What will set you apart
- Experience in infrastructure, construction, or highways projects
- Background in managing stakeholder issues on live or high-impact projects
- Experience running community events or consultations
- A full UK driving licence and willingness to travel regularly
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
About us
Balfour Beatty’s Highways business delivers major schemes including motorway upgrade programmes, complex national infrastructure projects and regional investment programme works for National Highways. We have a strong orderbook and a positive pipeline of opportunities, we put the road user, at the heart of everything we do. We work safely, reduce carbon emissions and added social value to the communities within which we work.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com
Proud member of the Disability Confident employer scheme