Porter
| Posting date: | 18 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 April 2026 |
| Location: | Norwich, Norfolk |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 153219 |
Summary
Porter
Contract: Government
Location: Norwich, NR3 1UB
Hours of work: 40
Contract Type: Permanent
We are seeking a Porter to deliver efficient portering and general facilities support services across the office environment.
This role ensures the workplace remains safe, organised, and well-maintained, providing a reliable and welcoming presence for staff and visitors.
Job Description
We are looking for someone who can support a wide range of duties including logistics, room setups, basic checks, and customer-facing support.
The role also provides assistance to reception when required and contributes to low-level Planned Preventative Maintenance (PPM) tasks alongside general operational activities.
Key Responsibilities
Provide a welcoming and helpful first point of contact for customers, visitors, and staff.
Transport equipment, goods, luggage, or supplies safely and efficiently across the site.
Support operational teams with day-to-day logistics and service delivery.
Maintain the cleanliness and organisation of work areas, public spaces, and back-of-house areas.
Assist with setting up rooms, events, and workspaces as required.
Carry out basic checks and report maintenance, safety, or security issues.
Follow all health and safety procedures to ensure a safe environment for everyone.
Respond promptly to requests and adapt to changing priorities in a fast-paced environment.
Work collaboratively with colleagues to maintain a high standard of service.
Professional and Personal Competencies/Qualifications
Strong customer service skills; friendly, approachable, and helpful.
Physical fitness; able to lift, carry, and remain on your feet for long periods.
Teamwork skills; able to work well with others.
Reliability and punctuality.
Clear and professional communication.
Flexibility to adapt to changing tasks and priorities.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: Norwich, NR3 1UB
Hours of work: 40
Contract Type: Permanent
We are seeking a Porter to deliver efficient portering and general facilities support services across the office environment.
This role ensures the workplace remains safe, organised, and well-maintained, providing a reliable and welcoming presence for staff and visitors.
Job Description
We are looking for someone who can support a wide range of duties including logistics, room setups, basic checks, and customer-facing support.
The role also provides assistance to reception when required and contributes to low-level Planned Preventative Maintenance (PPM) tasks alongside general operational activities.
Key Responsibilities
Provide a welcoming and helpful first point of contact for customers, visitors, and staff.
Transport equipment, goods, luggage, or supplies safely and efficiently across the site.
Support operational teams with day-to-day logistics and service delivery.
Maintain the cleanliness and organisation of work areas, public spaces, and back-of-house areas.
Assist with setting up rooms, events, and workspaces as required.
Carry out basic checks and report maintenance, safety, or security issues.
Follow all health and safety procedures to ensure a safe environment for everyone.
Respond promptly to requests and adapt to changing priorities in a fast-paced environment.
Work collaboratively with colleagues to maintain a high standard of service.
Professional and Personal Competencies/Qualifications
Strong customer service skills; friendly, approachable, and helpful.
Physical fitness; able to lift, carry, and remain on your feet for long periods.
Teamwork skills; able to work well with others.
Reliability and punctuality.
Clear and professional communication.
Flexibility to adapt to changing tasks and priorities.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.