Engagement Officer
| Posting date: | 18 March 2026 |
|---|---|
| Salary: | £33,247 to £41,424 per year |
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | Glasgow, Scotland |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | NHS 24 |
| Job type: | Permanent |
| Job reference: | 242398 |
Summary
Are you an experienced engagement professional looking for a new opportunity to work across diverse stakeholders and services?
Do you have experience planning and delivering engagement activity within a fast‑paced, complex organisation or multi‑disciplinary environment?
Are you passionate about building relationships, engaging communities and partners, and working collaboratively to support service development and shared outcomes?
NHS 24 supports hybrid working, and this post can be based within our Cardonald or Clydebank centre. The successful candidate must be within commuting distance to a either centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.
The Role
The principal role of the Engagement Officer is to support senior Stakeholder Engagement and Equalities & Participation post holders, in the planning and delivery of strategies, policies and systems for internal as well as external stakeholder engagement, relationship management supporting service development and promotion of NHS 24’s range of multi-channel health and care services.
The postholder will be responsible for ensuring the effective development and deployment of specific projects and programmes of work, utilising various engagement methodologies, with the overarching aim of embedding robust stakeholder involvement, stakeholder management and person-centred practices across all areas of work.
Key Responsibilities
Identify how best to plan, develop and implement programmes of work applying effective engagement methodologies in order that key service as well as specific partnership and engagement objectives are met.
seek and identify new and creative opportunities for raising awareness, promotion and use of all services and channels of delivery internally as well as externally across other organisations.
Arrange and Chair meetings as required – collating, preparing and distributing agenda and papers as necessary and engaging forum members as appropriate i.e., NHS 24 Public Partnership Forum
Actively deploy programme management methodology to ensure that key areas of work are appropriately managed and governed.
Successful Applicant will:
Be educated to SCQF level 9 or equivalent experience in applying a range of effective stakeholder engagement methodologies.
Demonstrate evidence of successful engagement activity/partnership working and relationship management with a range of stakeholders and members of the public.
Have good knowledge of MS Office packages including MS Teams, Word, PowerPoint and Microsoft Outlook and Excel. A knowledge of Webropol would be an advantage.
Benefits
NHS 24 offers a complete benefits package, with a permanent contract on Band 5 £33,247 - £41,424 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
35 days annual leave (rising to 41) pro-rata
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
NHS discounts on goods and services
HELP, employee support and assistance
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.
We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.
Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.
It is ESSENTIAL that you have checked that you already have the appropriate right to work in the UK BEFORE submitting your application form.
Important update regarding working hours at NHS Scotland. Effective from 1 April 2026, the full-time working week will be reduced from 37 to 36 hours, while annual salaries will remain unchanged. For part-time staff, this reduction will be applied on a pro-rata basis for those employed on the 31 March 2026. Please note, this change will be reflected in any job advertisements, offers, or contracts of employment issued, as it constitutes a required contractual modification concerning working hours.
Do you have experience planning and delivering engagement activity within a fast‑paced, complex organisation or multi‑disciplinary environment?
Are you passionate about building relationships, engaging communities and partners, and working collaboratively to support service development and shared outcomes?
NHS 24 supports hybrid working, and this post can be based within our Cardonald or Clydebank centre. The successful candidate must be within commuting distance to a either centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.
The Role
The principal role of the Engagement Officer is to support senior Stakeholder Engagement and Equalities & Participation post holders, in the planning and delivery of strategies, policies and systems for internal as well as external stakeholder engagement, relationship management supporting service development and promotion of NHS 24’s range of multi-channel health and care services.
The postholder will be responsible for ensuring the effective development and deployment of specific projects and programmes of work, utilising various engagement methodologies, with the overarching aim of embedding robust stakeholder involvement, stakeholder management and person-centred practices across all areas of work.
Key Responsibilities
Identify how best to plan, develop and implement programmes of work applying effective engagement methodologies in order that key service as well as specific partnership and engagement objectives are met.
seek and identify new and creative opportunities for raising awareness, promotion and use of all services and channels of delivery internally as well as externally across other organisations.
Arrange and Chair meetings as required – collating, preparing and distributing agenda and papers as necessary and engaging forum members as appropriate i.e., NHS 24 Public Partnership Forum
Actively deploy programme management methodology to ensure that key areas of work are appropriately managed and governed.
Successful Applicant will:
Be educated to SCQF level 9 or equivalent experience in applying a range of effective stakeholder engagement methodologies.
Demonstrate evidence of successful engagement activity/partnership working and relationship management with a range of stakeholders and members of the public.
Have good knowledge of MS Office packages including MS Teams, Word, PowerPoint and Microsoft Outlook and Excel. A knowledge of Webropol would be an advantage.
Benefits
NHS 24 offers a complete benefits package, with a permanent contract on Band 5 £33,247 - £41,424 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
35 days annual leave (rising to 41) pro-rata
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
NHS discounts on goods and services
HELP, employee support and assistance
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.
We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.
Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.
It is ESSENTIAL that you have checked that you already have the appropriate right to work in the UK BEFORE submitting your application form.
Important update regarding working hours at NHS Scotland. Effective from 1 April 2026, the full-time working week will be reduced from 37 to 36 hours, while annual salaries will remain unchanged. For part-time staff, this reduction will be applied on a pro-rata basis for those employed on the 31 March 2026. Please note, this change will be reflected in any job advertisements, offers, or contracts of employment issued, as it constitutes a required contractual modification concerning working hours.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.