Compliance Administration Assistant
| Posting date: | 18 March 2026 |
|---|---|
| Salary: | £24,785 to £27,200 per year |
| Hours: | Full time |
| Closing date: | 27 March 2026 |
| Location: | Derby, Derbyshire |
| Remote working: | On-site only |
| Company: | Citizens Advice Mid Mercia |
| Job type: | Permanent |
| Job reference: |
Summary
Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
Are you an organised, and experienced administrator ready to make a difference in a fast-paced, values-driven charity? We are seeking a detail-oriented and organised Compliance Administration Assistant to support the smooth, safe and efficient running of our offices and advice services, helping people across South Derbyshire, Derby City, East Staffordshire, Tamworth and surrounding areas to find a way forward. Highly organised and calm under pressure, you will thrive in a busy environment, providing high-quality compliance, administrative and reception support across multiple sites, ensuring records are accurate and processes are followed.
apply here: https://www.citizensadvicemidmercia.org.uk/jobs/compliance-administration-assistant
We are looking for someone who:
• Has excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can complete tasks to the highest quality
• Can monitor and maintain own standards ensuring work is accurate
• Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
Responsibilities / Key Tasks:
• Maintain compliance and quality records, registers and due diligence documentation, including GDPR, safeguarding, risk and incident information.
• Provide a professional, welcoming reception service, managing client and visitor enquiries, arrivals and appointments in a fast-paced environment.
• Manage day-to-day administrative tasks, including correspondence, shared mailboxes, secure electronic filing, and preparation of reports and organisational communications.
• Support procurement and facilities processes, including obtaining quotes, raising purchase orders, monitoring costs and coordinating the signing of contracts and formal documents.
• Assist with health and safety and facilities management by supporting regular checks, managing access fobs/visitor registration and helping coordinate premises maintenance and contractor visits.
• Monitor and replenish office equipment, stationery and consumables, and support the issuing and tracking of equipment and staff ID across multiple sites.
What we offer in return:
• 28 days entitlement plus bank holidays pro-rata
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
The essentials
• Salary: £24,785 to £27,200 (FTE)
• Hours: Monday to Friday 37.5 hours per week (will consider part-time for 30 hrs/per week, by agreement)
• Location: Marble Hall, Derby with travel to Church Gresley (Swadlincote) office, as business need dictates
• Contract: permanent
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/work-with-us
To apply - applications only via our website
apply here: https://www.citizensadvicemidmercia.org.uk/jobs/compliance-administration-assistant
Closing Date: 27 March 2026
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to withdraw or close this vacancy at any time, without prior notice, before the advertised closing date. Please apply as soon as possible to avoid disappointment.
If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
Are you an organised, and experienced administrator ready to make a difference in a fast-paced, values-driven charity? We are seeking a detail-oriented and organised Compliance Administration Assistant to support the smooth, safe and efficient running of our offices and advice services, helping people across South Derbyshire, Derby City, East Staffordshire, Tamworth and surrounding areas to find a way forward. Highly organised and calm under pressure, you will thrive in a busy environment, providing high-quality compliance, administrative and reception support across multiple sites, ensuring records are accurate and processes are followed.
apply here: https://www.citizensadvicemidmercia.org.uk/jobs/compliance-administration-assistant
We are looking for someone who:
• Has excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can complete tasks to the highest quality
• Can monitor and maintain own standards ensuring work is accurate
• Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
Responsibilities / Key Tasks:
• Maintain compliance and quality records, registers and due diligence documentation, including GDPR, safeguarding, risk and incident information.
• Provide a professional, welcoming reception service, managing client and visitor enquiries, arrivals and appointments in a fast-paced environment.
• Manage day-to-day administrative tasks, including correspondence, shared mailboxes, secure electronic filing, and preparation of reports and organisational communications.
• Support procurement and facilities processes, including obtaining quotes, raising purchase orders, monitoring costs and coordinating the signing of contracts and formal documents.
• Assist with health and safety and facilities management by supporting regular checks, managing access fobs/visitor registration and helping coordinate premises maintenance and contractor visits.
• Monitor and replenish office equipment, stationery and consumables, and support the issuing and tracking of equipment and staff ID across multiple sites.
What we offer in return:
• 28 days entitlement plus bank holidays pro-rata
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
The essentials
• Salary: £24,785 to £27,200 (FTE)
• Hours: Monday to Friday 37.5 hours per week (will consider part-time for 30 hrs/per week, by agreement)
• Location: Marble Hall, Derby with travel to Church Gresley (Swadlincote) office, as business need dictates
• Contract: permanent
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/work-with-us
To apply - applications only via our website
apply here: https://www.citizensadvicemidmercia.org.uk/jobs/compliance-administration-assistant
Closing Date: 27 March 2026
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to withdraw or close this vacancy at any time, without prior notice, before the advertised closing date. Please apply as soon as possible to avoid disappointment.
If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.