Front of House Duty Supervisor - Edinburgh Central Youth Hostel
| Posting date: | 18 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | EH7 4AL |
| Remote working: | On-site only |
| Company: | Hostelling Scotland |
| Job type: | Permanent |
| Job reference: | EDINFOHDS062 |
Summary
Job Reference: EDINFOHDS062
Position: Front of House Duty Supervisor
Location: Edinburgh Central Youth Hostel, (EH7 4AL)
Contract: Permanent
Start date: ASAP
Hours per week: 37.5hrs
Salary: £12.82 Per Hour
Accommodation: **** This is a Live out position ****
Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy hillwalking, climbing and many other outdoor activities and explore amazing surroundings in your spare time.
Hostelling is open to all. We are a non-profit charity, and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.
Working with Hostelling Scotland is more than just a job. Become an Ambassador for Scotland and make a difference!
We are recruiting a Front of House Duty Supervisor to join our dedicated, friendly and professional team at our Edinburgh Central Youth Hostel.
This role is suitable for someone who wishes to progress their career in hospitality management, assisting in running a busy city hostel.
About the role:
Reporting to the Edinburgh Manager, you will:
• Ensure a warm and friendly welcome for all guests at check in
• Oversee and assist with the check in/check out process
• Respond to guest enquiries promptly and professionally
• Offer local information and recommendations to enhance the guest experience
• Manage and support front of house colleagues
• Monitor reception and front of house to ensure clean and presentable
• Collaborate with the Manager to ensure all maintenance issues are reported and addressed
• Ensure all payments are processed accurately
• Assist in maintaining financial records as per Hostelling Scotland processes
• Ensure Health and Safety standards are followed and be prepared to handle emergency situations following Hostelling Scotland protocols
• With the support of the Hostel Manager resolve guest complaints in a professional and calm manner
• Ensure guest feedback, operational issues or colleague concerns are reported to the Hostel Manager
• Maintain a respectful and pleasant environment for guests at all times
• Support the Hostel Manager in the training colleagues in front of house
• Any other reasonable duties as directed by the Hostel Manager
You will be part of a small team, which means successful candidates live and work closely with colleagues. It is therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience.
We can offer:
• Membership of Hostelling Scotland
• Employee Assistance Programme
• Pension and holidays
• Uniform is provided
Additional Information:
• A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance
• You must be able to provide evidence of your right to work in the UK before starting with us.
How to apply:
If you would like to join us, please visit our website www.hostellingscotland.org.uk/careers to learn about how we process job applicants’ information and apply online.
Closing Date: 29 March 2026
Interview: TBC
Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications
Position: Front of House Duty Supervisor
Location: Edinburgh Central Youth Hostel, (EH7 4AL)
Contract: Permanent
Start date: ASAP
Hours per week: 37.5hrs
Salary: £12.82 Per Hour
Accommodation: **** This is a Live out position ****
Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy hillwalking, climbing and many other outdoor activities and explore amazing surroundings in your spare time.
Hostelling is open to all. We are a non-profit charity, and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.
Working with Hostelling Scotland is more than just a job. Become an Ambassador for Scotland and make a difference!
We are recruiting a Front of House Duty Supervisor to join our dedicated, friendly and professional team at our Edinburgh Central Youth Hostel.
This role is suitable for someone who wishes to progress their career in hospitality management, assisting in running a busy city hostel.
About the role:
Reporting to the Edinburgh Manager, you will:
• Ensure a warm and friendly welcome for all guests at check in
• Oversee and assist with the check in/check out process
• Respond to guest enquiries promptly and professionally
• Offer local information and recommendations to enhance the guest experience
• Manage and support front of house colleagues
• Monitor reception and front of house to ensure clean and presentable
• Collaborate with the Manager to ensure all maintenance issues are reported and addressed
• Ensure all payments are processed accurately
• Assist in maintaining financial records as per Hostelling Scotland processes
• Ensure Health and Safety standards are followed and be prepared to handle emergency situations following Hostelling Scotland protocols
• With the support of the Hostel Manager resolve guest complaints in a professional and calm manner
• Ensure guest feedback, operational issues or colleague concerns are reported to the Hostel Manager
• Maintain a respectful and pleasant environment for guests at all times
• Support the Hostel Manager in the training colleagues in front of house
• Any other reasonable duties as directed by the Hostel Manager
You will be part of a small team, which means successful candidates live and work closely with colleagues. It is therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience.
We can offer:
• Membership of Hostelling Scotland
• Employee Assistance Programme
• Pension and holidays
• Uniform is provided
Additional Information:
• A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance
• You must be able to provide evidence of your right to work in the UK before starting with us.
How to apply:
If you would like to join us, please visit our website www.hostellingscotland.org.uk/careers to learn about how we process job applicants’ information and apply online.
Closing Date: 29 March 2026
Interview: TBC
Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications