Patient Support Team Leader
| Posting date: | 18 March 2026 |
|---|---|
| Salary: | £14.75 per hour |
| Additional salary information: | £14.75 an hour |
| Hours: | Full time |
| Closing date: | 25 March 2026 |
| Location: | Daventry, NN11 4FE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0938-26-0002 |
Summary
RESPONSIBLE TO: DEPUTY PRACTICE MANAGER DUTIES TO INCLUDE: 1. To ensure all targets are met within the Patient Support Team. 2. Compilation of the weekly staff rota to ensure sufficient cover in the Patient Support Team at all times as well as on both Receptions. 3. Acting as first point of contact for queries and concerns from team members and other colleagues. 4. To hold and chair monthly Patient Support Team meetings, addressing any staff concerns and feeding back to Management as necessary. 5. To fully participate in the regular Team Leader meetings and feedback relevant information to team members. 6. To provide direction to other team members, keeping them updated at all times. 7. To fully hand-over between shifts to ensure a whole team approach. 8. To undertake reviews and appraisals for the Patient Support Team. 9. To authorise leave in accordance with the Annual Leave Policy. 10. To oversee that the premises are opened and closed on time. 11. To oversee patients are received and routed on arrival in an efficient and courteous manner. 12. Overseeing and making new and follow up appointments, both face to face and via the telephone. 13. Handling general enquiries and promoting the services offered by the Surgery. 14. Managing and informing patients of cancelled appointments including overseeing cancellation line messages. 15. Receiving payments from patients and providing receipts when required. 16. Management and completion of temporary registrations forms together with computer entries. 17. Using computer as required. 18. Ensuring reception area/Patient Support Team room tidy and ready for incoming colleagues together with information regarding unresolved or urgent information. 19. Ensuring sufficient stationery supplies are available in reception and Patient Support Team. 20. Ensuring items for patients to collect are routinely checked and up to date. 21. Ensuring change of address forms are input onto computer. 22. Issuing self certification forms etc for patients to complete. 23. Management and registration of all new patients, preparation of their files and inputting information onto the computer. 24. Management of repeat prescriptions and associated administration. 25. Management of clinical summaries, ensuring they are added accurately to patients notes. 26. Management of tasks for Patient Support Team, ensuring they are allocated or actioned appropriately. 27. Management of the scanning and coding of correspondence within agreed timescales. 28. Ensure pathways for Patient Support Team are kept up to date. 29. Utilise electronic communication methods with patients, following pathways as directed by the Management Team and GPs. 30. Keep an overview of the appointments system to ensure the Patient Support Team are booking appropriately and to liaise with Management and GPs when necessary in this respect. 31. Management of the incoming calls to Patient Support Team, ensuring sufficient staff are logged in to manage demand. 32. Any other duties that may be required and agreed by the Doctors and Practice Manager.