Substance Misuse Advisor- Out of hours
| Posting date: | 17 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26319-26319 per annum |
| Hours: | Full time |
| Closing date: | 16 April 2026 |
| Location: | Home based, G2 1HG |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 308360-44043160 |
Summary
Substance Misuse Advisor
Location: HomebasedSalary: £26,319.18 plus additional shift allowance of £349.49 per monthSchedule: 38 hours per week working shifts of 4 on and 4 off shifts from 10pm
- 8am
Substance Misuse Advisor
Location: Homebased Salary: £26,319.18 plus additional shift allowance of £349.49 per month Schedule: 38 hours per week working shifts of 4 on and 4 off shifts from 10pm
- 8amReady to impact a better future?
As a Substance Misuse Advisor in our Citizens Services team, you’ll provide vital guidance and support to people seeking information about substance misuse and smoking cessation. Your work will help people make informed decisions about their health and access the right services when they need them most.
Every conversation you have creates space for positive change. By offering clear, calm and empathetic support, you’ll help break down barriers and connect service users with the right help – making a genuine, positive impact on communities and supporting a healthier future.
What you’ll do as a Substance Misuse Advisor
You’ll be entrusted to:
- Provide information and advice on substance misuse and smoking cessation via telephone helpline, web chat, email, and text.
- Promote key risk‑reduction messages as defined by the Office for Health Improvement and Disparities (OHID).
- Assess caller needs quickly, engaging with empathy and professionalism.
- Signpost service users to appropriate services and help them navigate any barriers to access.
- Work within agreed policies, procedures and professional boundaries while maintaining accurate records.
Does this sound like you?
You’ll be a great fit for this role if you have:
At least 6 months’ experience of actively working within a role that included the provision of information, advice, and support face to face and/or over the telephone in relation to health, mental health, alcohol, drugs and/or smoking, for example:
- Health Promotion
- Smoking Cessation Adviser
- Drug or alcohol worker
- Education/Youth work
- General health/mental health
- Excellent communication skills and the ability to build rapport quickly.
· Candidates will need to have either a relevant health‑related qualification or proven strengths in key areas such as excellent communication and interpersonal skills, including a confident telephone manner and the ability to build rapport quickly.
· You’ll be able to work within a defined remit and maintain professional boundaries, show a genuine interest in substance misuse and smoking cessation, and handle sensitive conversations with empathy, professionalism and a non‑judgemental approach.
- The ability to remain calm, empathetic and non‑judgemental in sensitive or challenging situations.
- Experience of working unsociable hours is preferred.
Vetting and checks:
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a strong focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, discounted leisure access, and 24/7 virtual GP service
- Discounts: Savings across around 1,000 retailers from essentials to leisure and travel
- Charity: Paid volunteering day, tax‑free charitable giving, and the Serco People Fund Charity
- Employee networks: Inclusive colleague networks supporting community, connection, and belonging.
Let’s impact a better future, together. Apply today.
Location: HomebasedSalary: £26,319.18 plus additional shift allowance of £349.49 per monthSchedule: 38 hours per week working shifts of 4 on and 4 off shifts from 10pm
- 8am
Substance Misuse Advisor
Location: Homebased Salary: £26,319.18 plus additional shift allowance of £349.49 per month Schedule: 38 hours per week working shifts of 4 on and 4 off shifts from 10pm
- 8amReady to impact a better future?
As a Substance Misuse Advisor in our Citizens Services team, you’ll provide vital guidance and support to people seeking information about substance misuse and smoking cessation. Your work will help people make informed decisions about their health and access the right services when they need them most.
Every conversation you have creates space for positive change. By offering clear, calm and empathetic support, you’ll help break down barriers and connect service users with the right help – making a genuine, positive impact on communities and supporting a healthier future.
What you’ll do as a Substance Misuse Advisor
You’ll be entrusted to:
- Provide information and advice on substance misuse and smoking cessation via telephone helpline, web chat, email, and text.
- Promote key risk‑reduction messages as defined by the Office for Health Improvement and Disparities (OHID).
- Assess caller needs quickly, engaging with empathy and professionalism.
- Signpost service users to appropriate services and help them navigate any barriers to access.
- Work within agreed policies, procedures and professional boundaries while maintaining accurate records.
Does this sound like you?
You’ll be a great fit for this role if you have:
At least 6 months’ experience of actively working within a role that included the provision of information, advice, and support face to face and/or over the telephone in relation to health, mental health, alcohol, drugs and/or smoking, for example:
- Health Promotion
- Smoking Cessation Adviser
- Drug or alcohol worker
- Education/Youth work
- General health/mental health
- Excellent communication skills and the ability to build rapport quickly.
· Candidates will need to have either a relevant health‑related qualification or proven strengths in key areas such as excellent communication and interpersonal skills, including a confident telephone manner and the ability to build rapport quickly.
· You’ll be able to work within a defined remit and maintain professional boundaries, show a genuine interest in substance misuse and smoking cessation, and handle sensitive conversations with empathy, professionalism and a non‑judgemental approach.
- The ability to remain calm, empathetic and non‑judgemental in sensitive or challenging situations.
- Experience of working unsociable hours is preferred.
Vetting and checks:
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a strong focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, discounted leisure access, and 24/7 virtual GP service
- Discounts: Savings across around 1,000 retailers from essentials to leisure and travel
- Charity: Paid volunteering day, tax‑free charitable giving, and the Serco People Fund Charity
- Employee networks: Inclusive colleague networks supporting community, connection, and belonging.
Let’s impact a better future, together. Apply today.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.