Patient Advice, Guidance and Information Lead
| Posting date: | 17 March 2026 |
|---|---|
| Salary: | £47,800.00 per year |
| Additional salary information: | £47800.00 a year |
| Hours: | Full time |
| Closing date: | 30 March 2026 |
| Location: | London, W14 8UD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0358-26-0173 |
Summary
Priory is seeking an experienced and passionate leader with PALS (Patient Advice and Liaison Service) or patient advocacy experience to shape and deliver a modern, accessible patient advice and support service. In this strategic role, you will lead the development of person-centred services that help service users, carers, and families navigate care, access information, and raise concerns or provide feedback. You will embed coproduction with people with lived experience, ensuring that services are shaped directly by those who use them, while collaborating closely with clinical teams, operational leaders, and external partners to create coordinated, effective, and responsive support. Your expertise in patient advocacy will be key to enhancing patient experience, equity, and accessibility across local health systems. This is an exciting opportunity to influence how patients and carers are supported across a major mental health provider and to make a real difference in care experience.