Customer Service Advisor
| Posting date: | 17 March 2026 |
|---|---|
| Salary: | £29,247 per year |
| Additional salary information: | + Benefits |
| Hours: | Full time |
| Closing date: | 16 April 2026 |
| Location: | Hyde, Greater Manchester |
| Remote working: | On-site only |
| Company: | AWD online |
| Job type: | Permanent |
| Job reference: | AWDO-P14522 |
Summary
Customer Service Advisor
Join a busy customer services team handling customer enquiries, order processing and CRM systems, delivering excellent customer service and support within a fast-paced commercial environment.
If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Representative, Customer Support Advisor, Call Centre Agent, Customer Care Executive, Contact Centre Agent, Contact Centre Advisor, Customer Support Agent, Customer Service Rep, Customer Service & Order Processing Advisor, Order Processing Advisor, Customer Service Coordinator, Sales Support Advisor, Customer Experience Advisor
SALARY: £29,247 per annum + Benefits
LOCATION: Hyde, Tameside, Greater Manchester
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, Monday to Thursday 9.00am – 5.00pm and Friday 9.00am – 3.30pm (1 hour unpaid lunch break)
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor to join a well-established organisation.
As a Customer Service Advisor you will handle customer enquiries, process orders and provide high-quality customer support, ensuring accuracy and efficiency at all stages.
Working as a Customer Service Advisor you will play a key role within the commercial team, supporting communication strategies and delivering an excellent customer experience.
APPLY TODAY
Ready to make your next career move? Apply Now for our Recruitment Team to review.
DUTIES
Your duties as the Customer Service Advisor include:
• Process Customer Orders: Accurately and promptly manage orders ensuring smooth workflow to dispatch
• Handle Customer Enquiries: Respond to general queries to maximise customer satisfaction
• Resolve Customer Complaints: Manage issues through to resolution ensuring the best possible outcome
• Maintain Accurate Records: Record key information for follow-up and order tracking
• Build Customer Relationships: Develop strong working relationships with customers and partners
• Collaborate with Sales Teams: Work closely with Area Sales Managers to enhance customer experience
• Provide After-Sales Support: Ensure post-order service is as effective as pre-order engagement
• Communicate Order Updates: Inform customers of delays, stock issues or changes
• Coordinate Returns and Replacements: Arrange collections and replacement orders where required
• Support Business Strategy: Contribute to team objectives and commercial communications
CANDIDATE REQUIREMENTS
• Strong communication skills with a professional telephone manner
• Computer literate with experience using CRM systems and Microsoft Office
• Numerate, accurate and highly organised
• Ability to meet deadlines and work to targets
• Comfortable working independently and as part of a team
• Ability to build and maintain product knowledge
• Proactive approach with a positive, “can do” attitude
BENEFITS
• Auto enrolled into the stakeholder pension scheme (employer contributes 4%)
• 28 days holiday (including statutory), increasing by one additional day for each completed calendar year of service, up to a maximum of five additional days
• Life assurance covering your annual salary
• Subsidised canteen offering freshly cooked meals and sandwiches every day
• Free car parking
• Access to an Employee Assistance Programme offering counselling support, legal guidance and medical advice for employees and their immediate family
• Mental health first aiders available to provide support and guidance
• Discounted gym membership
• Discounted blinds and shutters upon successful completion of the probationary period
• Peer to peer recognition programme
• Free flu jab voucher every Autumn
• Christmas savings scheme
• NHS health checks
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P14522
Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Hyde, Tameside, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online | http://www.awdo.co.uk
AWD-IN-SPJ
Join a busy customer services team handling customer enquiries, order processing and CRM systems, delivering excellent customer service and support within a fast-paced commercial environment.
If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Representative, Customer Support Advisor, Call Centre Agent, Customer Care Executive, Contact Centre Agent, Contact Centre Advisor, Customer Support Agent, Customer Service Rep, Customer Service & Order Processing Advisor, Order Processing Advisor, Customer Service Coordinator, Sales Support Advisor, Customer Experience Advisor
SALARY: £29,247 per annum + Benefits
LOCATION: Hyde, Tameside, Greater Manchester
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, Monday to Thursday 9.00am – 5.00pm and Friday 9.00am – 3.30pm (1 hour unpaid lunch break)
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor to join a well-established organisation.
As a Customer Service Advisor you will handle customer enquiries, process orders and provide high-quality customer support, ensuring accuracy and efficiency at all stages.
Working as a Customer Service Advisor you will play a key role within the commercial team, supporting communication strategies and delivering an excellent customer experience.
APPLY TODAY
Ready to make your next career move? Apply Now for our Recruitment Team to review.
DUTIES
Your duties as the Customer Service Advisor include:
• Process Customer Orders: Accurately and promptly manage orders ensuring smooth workflow to dispatch
• Handle Customer Enquiries: Respond to general queries to maximise customer satisfaction
• Resolve Customer Complaints: Manage issues through to resolution ensuring the best possible outcome
• Maintain Accurate Records: Record key information for follow-up and order tracking
• Build Customer Relationships: Develop strong working relationships with customers and partners
• Collaborate with Sales Teams: Work closely with Area Sales Managers to enhance customer experience
• Provide After-Sales Support: Ensure post-order service is as effective as pre-order engagement
• Communicate Order Updates: Inform customers of delays, stock issues or changes
• Coordinate Returns and Replacements: Arrange collections and replacement orders where required
• Support Business Strategy: Contribute to team objectives and commercial communications
CANDIDATE REQUIREMENTS
• Strong communication skills with a professional telephone manner
• Computer literate with experience using CRM systems and Microsoft Office
• Numerate, accurate and highly organised
• Ability to meet deadlines and work to targets
• Comfortable working independently and as part of a team
• Ability to build and maintain product knowledge
• Proactive approach with a positive, “can do” attitude
BENEFITS
• Auto enrolled into the stakeholder pension scheme (employer contributes 4%)
• 28 days holiday (including statutory), increasing by one additional day for each completed calendar year of service, up to a maximum of five additional days
• Life assurance covering your annual salary
• Subsidised canteen offering freshly cooked meals and sandwiches every day
• Free car parking
• Access to an Employee Assistance Programme offering counselling support, legal guidance and medical advice for employees and their immediate family
• Mental health first aiders available to provide support and guidance
• Discounted gym membership
• Discounted blinds and shutters upon successful completion of the probationary period
• Peer to peer recognition programme
• Free flu jab voucher every Autumn
• Christmas savings scheme
• NHS health checks
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P14522
Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Hyde, Tameside, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online | http://www.awdo.co.uk
AWD-IN-SPJ