Administration Specialist | University Hospitals Coventry and Warwickshire NHS Trust
| Posting date: | 17 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,485 - £30,162 per annum |
| Hours: | Full time |
| Closing date: | 16 April 2026 |
| Location: | Coventry, CV2 2DX |
| Company: | UHCW NHS Trust |
| Job type: | Permanent |
| Job reference: | 7866878/218-AC-B4-7866878 |
Summary
The post holder will be joining our Performance & Informatics (P&I) department, who are well respected and the largest of our corporate services. The P&I portfolio encompasses Business Intelligence & Informatics, Information Systems Development, Clinical Coding, Data Quality, Patient Access and Cancer Services.
P&I work cross functionally to support the Trusts operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks.
New opportunities at a national level are being developed by P&I in areas of health inequality, waiting list management and system working. Most notably working innovatively to develop the ‘Health Equity and the Right to Treatment’ (HEARTT) tool which culminated in being awarded the ‘Innovation and Improvement in Reducing Healthcare Inequalities Award’ at the prestigious Health Service Journal Awards in 2022.
To provide a specialised, comprehensive and confidential administration service in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service.
Please be advised that sponsorship is not eligible for this post.
As an Administration Specialist you will enjoy working directly with patients to resolve their queries and recognise the importance of first-class communication skills to achieve patient satisfaction. The primary objective is to provide:
• Excellent customer service
• Effective and timely resolution of queries received
• To support the Trust in providing quality care to its patients
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The interview will be conducted on 17th April, subject to availability. Please note that the date may change.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• To act as a senior point of contact within the Referrals/e-Referrals Team to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
• To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. This may include chairing team meetings and attending meetings as required.
• To undertake regular audits within the Referrals/e-Referrals Team, ensuring findings are accurately recorded, analysed and reported to the team and wider Trust as appropriate. To support the development, implementation and monitoring of action plans arising from audit outcomes, ensuring continuous improvement and adherence to Trust standards.
• Undertaking any project work as directed, including obtaining information from the Internet, collation, and reporting of data in order to produce reports and spreadsheets, utilising relevant Trust IT systems, as determined by the role, ensuring all relevant data is collected and input accurately in line with Trust guidelines. These systems may include Revenue Cycle, PowerChart, E-Referral, Insite, and Openscape.
• To suggest, implement and maintain an efficient office management system / procedure to enable the Department to optimise its standards of service.
• Effective time management, managing cover and leave arrangements, ensuring appropriate and timely communication with all relevant personnel and ensuring action points are raised and completed.
• Book new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using Direct and Partial booking systems and within waiting time targets.
• Provide support to administration staff. This will require demonstrating and explaining practices and procedures, delivering appropriate training and development with new and existing staff and carrying out audits ensuring high standards of practice are maintained at all times. Providing cross cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
• Obtain confidential information from patients or their relatives and record this on the hospital’s computerised system.
• Supporting team members within department which will require undertaking appropriate training to provide cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
• To carry out Personal Development Reviews and assist with interviews for band two and three roles.
• Exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems including telephone complaints and addressing errors with administration staff or referring to the appropriate person.
• Ensure that all Trust wide standards are maintained and monitored to improve the quality and total care to all who come in contact with services provided by University Hospitals Coventry & Warwickshire NHS Trust.
• Comply with the principles of risk management including health and safety legislation, promoting high standards and acting immediately on hazards or unsafe practices in conjunction with other staff
For further details of the role please see the attached job description.
This advert closes on Tuesday 31 Mar 2026