Pathology IT Subject Matter Expert
| Posting date: | 17 March 2026 |
|---|---|
| Salary: | £38,682.00 to £46,580.00 per year |
| Additional salary information: | £38682.00 - £46580.00 a year |
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | Basingstoke, RG249NA |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9251-26-0194 |
Summary
The SME will provide support to the team for the day-to-day operations of all IT Pathology systems. Ensuring that all system are managed to provide optimal support and function to the Trust. The SME will play a pivotal role within the Pathology and IT teams in delivering to deadlines the key pathology IT projects scheduled for 26/27, through building close working relationships, both internally and externally, with clinical staff, other application managers and support staff along with responsibility for ensuring optimal levels of support and account management from external suppliers. Responsible for the day-to-day operation of IT Pathology systems, including software, configuration and maintenance, testing, end-user support, training, data quality and analysis, information governance, security, business continuity, vendor management, supporting contract negotiation/renewal and service-level monitoring. Provide guidance and advice to end users, acting as a secondary line/escalation point of contact for all users of Pathology systems. Responsible for developing, documenting, implementing and adhering to escalation processes to address the resolution of technical issues, liaising with senior management, IT teams, and the external third parties. Responsible for managing routine and preventative maintenance, updates, bug fixes and managing issues logs with the vendor to ensure the correct functioning of the system. Responsible for setting up and maintaining regular contact with key vendor staff to ensure technical issues are being proactively managed. Supporting the resolution of all technical issues and enquiries, ensuring problems are dealt with proactively and the cause and solution are communicated fully to close the loop and improve fundamental system understanding amongst the user-base on an on-going basis.