IT Technician

Posting date:	17 March 2026
Salary:	£30,000.00 to £35,000.00 per year
Additional salary information:	£30000.00 - £35000.00 a year
Hours:	Full time
Closing date:	30 March 2026
Location:	Shrewsbury, SY1 3GZ
Company:	NHS Jobs
Job type:	Permanent
Job reference:	E0081-26-0003

Summary

Service Requests To support and manage the onboarding and offboarding of employees, guests and contractors, ensuring access to company systems is managed appropriately and in accordance with job role and employment status. To respond to general IT Support requests effectively and in a timely manner, prioritising according to patient impact, ensuring that outcomes are documented and logging systems updated, messages answered, and feedback provided promptly to users in a clear, non-technical manner. To manage IT inventory ensuring stock levels are maintained and that equipment deployment is tracked and registered. To carry out site visits to Primary Care Centres both in and out of hours when necessary to respond to issues and maintain equipment. Computers and peripherals To deploy PCs, laptops and associated peripherals including new installations along with organising the reformatting and redeployment of existing equipment where appropriate. To install and configure operating systems, applications, antivirus, certificates, licenses and other software to agreed standards under the direction of the IT Manager, utilising the most appropriate mechanisms. To maintain existing PCs and peripherals to agreed standards by performing upgrades, new installations, applying group policies, carrying out routine maintenance and updating procedures locally and across the domain. To maintain an accurate inventory of all company hardware and software including location, user, device name, installation date, configuration details, tag numbers, encryption, and documenting any returns to stock. To obtain quotes and raise purchase orders for services, hardware and software when requested and in order to maintain stock levels. To monitor and manage user and device licensing, ensuring compliance is maintained and the most effective use of resources is managed. To report hardware faults to third party suppliers, arrange for the return of hardware to third party suppliers or specialists for repairs where necessary and ensure the faults are completed and equipment returned or replaced in a timely manner. Infrastructure To monitor and manage remote virtual desktops hosted on MSP infrastructure, ensure applications are installed, available at point of use and that updates are applied, actively support threat management, liaising with external contractors to facilitate timely completion and delivery of projects while maintaining business as usual. To utilise backup and recovery services to restore files where necessary and liaise with managed network service providers to provide assurance to the organisation of the integrity of backups with regular testing and restoration. To support the installation and management of internal and external connections including all data, voice and wireless networks, liaising with providers and where necessary replacing internal cabling and hardware, managing their power requirements, rack installation, floor boxes and all backup, UPS and auxiliary failover systems. To provide advanced troubleshooting on technical issues, where necessary escalating to, and liaising with external support providers, ensuring that all outcomes are documented to facilitate trend analysis. To provide technical support and input to projects, new workstreams, business intelligence, business continuity, disaster recovery, quality improvements and pilot schemes and liaise between project leads and the IT Manager. To manage, maintain and administer Domain Controllers, Active Directory, Microsoft Entra, Intune, and other Tenant and and Exchange systems including group policy configuration, quarantine management and access rules. To manage, maintain and administer antivirus and cyber defence systems, ensuring the network is protected from threats, security alerts are acted upon and issues escalated to the IT Manager and managed service providers appropriately. To manage, maintain, configure and administrate company telephone systems, agent logins, line configuration, diversions, failover systems and call recording, providing user support as required. Software Knowledge of, or the ability to develop, administrative and configuration skills in the following applications and systems is required: Microsoft 365 Microsoft Defender Microsoft Intune Microsoft SharePoint NHS Smartcards Cloud Telephony System Administration Microsoft Active Directory Microsoft Windows Sophos antivirus products VPN systems Adastra and Remote Clinical Patient Management System (desirable) Microsoft Power Automate (desirable) Microsoft Power Apps (desirable) To manage, maintain, support and administrate all clinical and operational systems in terms of useraccounts, application configuration, authenticationdevices such as Smartcards or MFA systems,investigating and actioning change requests, liaisingwith application providers where necessary,supporting investigation and interrogation of systemsas required. To manage, maintain, support and administrate allclinical and operational systems in terms of useraccounts, application configuration, authenticationdevices such as Smartcards or MFA systems, investigating and actioning change requests, liaisingwith application providers where necessary,supporting investigation and interrogation of systemsas required. To liaise and work with partner organisations where access to external systems is required, managing relationships effectively to ensure service continuity, security and clinical safety is maintained. Data Security To support the organisations Cyber Security and Antivirus systems, respond to cyber security alerts identified within or cascaded from outside the organisation, taking recommended and appropriate action to ensure robust system and data security is maintained. To support the IT Manager and wider organisation in meeting all mandatory compliance requirements in terms of information governance, where required supporting information asset owners in conducting and documenting Data Impact Assessments, Risk Assessments, Data Flow Mapping, Data Sharing Agreements and any other required evidence, ensuring this information is updated as required. To establish and maintain effective working relationships within and outside the organisation. To adhere to organizational standards and guidelines with respect to information systems. To provide at all times a professional, courteous, and rapid response to individual users. To undertake any other duties of a similar nature consistent with the responsibilities of the post in order to provide a quality service. In line with other posts the job description may be subject to change according to the service needs, in consultation with the post holder.