Receptionist
| Posting date: | 17 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 April 2026 |
| Location: | SW1A 2AH |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 153277 |
Summary
Receptionist
Contract: Government
Location: London, SW1A 2AH
Hours of work: 40
Contract Type: Permanent
We are seeking a professional and customer-focused Receptionist to deliver a seamless and welcoming Front of House experience.
As the first point of contact for visitors, building users, contractors, and clients, you will play a key role in representing the building and ensuring that all interactions reflect the professionalism and service excellence expected within a government workplace.
Job Description
We are looking for someone who can operate within a multiskilled Front of House model, supporting both reception and pass office functions.
You will help maintain a secure, efficient, and compliant visitor journey while adhering to strict government security protocols and operational procedures.
Key Responsibilities
Deliver a high-quality reception and hospitality-inspired service.
Provide a professional welcome to all visitors and building users.
Manage visitor arrivals, conduct security checks, coordinate VIP hosting, and handle pass management.
Maintain a professional, tidy, and efficient Front of House environment with consistent FOH presence.
Support meeting room operations including room setup, daily checks, AV functionality, and raising facilities reports.
Support emergency procedures such as fire evacuation, bomb threat response, and first aid escalation.
Accurately use client and ISS systems for reporting, logging, and daily task management.
Assist building users with enquiries and provide general facilities support throughout the day.
Professional and Personal Competencies/Qualifications
Previous Front of House experience within a corporate reception environment.
Experience handling calls, switchboards, or busy reception lines.
Competent user of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Ability to work effectively in a fast-paced, dynamic environment.
Strong communication skills and the ability to build positive relationships at all levels.
Flexible, adaptable, and proactive when managing changing priorities.
Committed to delivering high-quality, customer-focused service in every interaction.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: London, SW1A 2AH
Hours of work: 40
Contract Type: Permanent
We are seeking a professional and customer-focused Receptionist to deliver a seamless and welcoming Front of House experience.
As the first point of contact for visitors, building users, contractors, and clients, you will play a key role in representing the building and ensuring that all interactions reflect the professionalism and service excellence expected within a government workplace.
Job Description
We are looking for someone who can operate within a multiskilled Front of House model, supporting both reception and pass office functions.
You will help maintain a secure, efficient, and compliant visitor journey while adhering to strict government security protocols and operational procedures.
Key Responsibilities
Deliver a high-quality reception and hospitality-inspired service.
Provide a professional welcome to all visitors and building users.
Manage visitor arrivals, conduct security checks, coordinate VIP hosting, and handle pass management.
Maintain a professional, tidy, and efficient Front of House environment with consistent FOH presence.
Support meeting room operations including room setup, daily checks, AV functionality, and raising facilities reports.
Support emergency procedures such as fire evacuation, bomb threat response, and first aid escalation.
Accurately use client and ISS systems for reporting, logging, and daily task management.
Assist building users with enquiries and provide general facilities support throughout the day.
Professional and Personal Competencies/Qualifications
Previous Front of House experience within a corporate reception environment.
Experience handling calls, switchboards, or busy reception lines.
Competent user of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Ability to work effectively in a fast-paced, dynamic environment.
Strong communication skills and the ability to build positive relationships at all levels.
Flexible, adaptable, and proactive when managing changing priorities.
Committed to delivering high-quality, customer-focused service in every interaction.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.