Customer Service Advisor
| Posting date: | 17 March 2026 |
|---|---|
| Salary: | £26,100 per year |
| Additional salary information: | additional 7.5% cash benefit allowance |
| Hours: | Full time |
| Closing date: | 16 April 2026 |
| Location: | The Spine, Liverpool, L7 3FA |
| Remote working: | On-site only |
| Company: | Zempler Bank |
| Job type: | Permanent |
| Job reference: |
Summary
Join Zempler Bank's Customer Service Team – Support our bank by providing our customers a first-class service within a supportive environment; very competitive salary & benefits on offer, apply today!
Are you looking for a stable, long-term career opportunity where you can make a real difference delivering first-class customer service?
Zempler Bank is proud to offer a rewarding position as a Customer Service Advisor working in our vibrant & friendly Liverpool Operations team. Within this crucial 1st line customer centric role, you’ll be a dedicated professional delivering service excellence to our customers, across a variety of product ranges.
Who We Are
Zempler Bank is ranked 54th in the ‘2025 Best Large Companies to Work For in the UK’ as well as a top 25 Financial Service Company (from “Best Companies” survey). Since 2004, we’ve been making money simpler for businesses across the UK. Our mission is to provide easy-to-access banking services that help underserved businesses succeed.
The Role
Based on a permanent & fully on-site basis at the impressive “Spine” building in Liverpool (L7), the Customer Service Advisor will focus first-touch resolution within an inbound call handling capacity.
After an initial 6-week full-time & paid training period, the Customer Service Advisor will handle a variety of service-based requests, challenges, and issues our customers face related to their day-to-day banking needs, as well as providing support for our most vulnerable customers to ensure everyone gets the right outcome.
This Customer Service Advisor job will provide a strong platform for an empathetic and dedicated professional to “see beneath the bonnet” of a digital bank, in a stable and supportive environment as well as providing the potential for good learning & career development prospects in the future.
The shift-rota will vary between 8am to 6pm Monday to Friday with 1 in 3 Saturday’s (8am to 4pm).
Key Responsibilities
• Customer Experience: Provide excellent service, including for our most vulnerable customers, by resolving queries at the first point of contact.
• Complaint Resolution: Address and resolve customer challenges & complaints with empathy, professionalism and proactiveness.
• Product Knowledge: Demonstrate effective knowledge of Zempler Bank's products and services.
• Problem Solving: Investigate solutions through various systems and platforms, ensuring accurate responses within agreed Service-Level-Agreements (SLAs).
• Documentation: Maintain clear and accurate notes on our systems for each customer interaction.
• Process Improvement: Identify and suggest improvements to enhance customer outcomes.
What We're Looking For
• Empathy and Resilience: A customer-centric focus with a positive, committed attitude.
• Communication Skills: Excellent written and verbal communication, with a collaborative approach.
• Adaptability: Ability to work independently and as part of a team.
• Technical Proficiency: Strong working knowledge of Microsoft Office and adept at using multiple applications simultaneously.
• Enthusiasm for Learning: A keen interest in personal and career development.
In Return You’ll Enjoy
• Competitive basic salary.
• Additional cash benefit allowance representing 7.5% of your annual salary.
• 26 days’ holiday, increasing each year of service to 33 days.
• Option to buy and sell up to 5 days of holiday each year.
• 4 x Life Assurance.
• Pension salary sacrifice.
• LinkedIn Learning license.
• Family-friendly policies.
• Regular social activities and team events.
• Charity Volunteering Day.
• Free drinks and snacks in the office.
Are you looking for a stable, long-term career opportunity where you can make a real difference delivering first-class customer service?
Zempler Bank is proud to offer a rewarding position as a Customer Service Advisor working in our vibrant & friendly Liverpool Operations team. Within this crucial 1st line customer centric role, you’ll be a dedicated professional delivering service excellence to our customers, across a variety of product ranges.
Who We Are
Zempler Bank is ranked 54th in the ‘2025 Best Large Companies to Work For in the UK’ as well as a top 25 Financial Service Company (from “Best Companies” survey). Since 2004, we’ve been making money simpler for businesses across the UK. Our mission is to provide easy-to-access banking services that help underserved businesses succeed.
The Role
Based on a permanent & fully on-site basis at the impressive “Spine” building in Liverpool (L7), the Customer Service Advisor will focus first-touch resolution within an inbound call handling capacity.
After an initial 6-week full-time & paid training period, the Customer Service Advisor will handle a variety of service-based requests, challenges, and issues our customers face related to their day-to-day banking needs, as well as providing support for our most vulnerable customers to ensure everyone gets the right outcome.
This Customer Service Advisor job will provide a strong platform for an empathetic and dedicated professional to “see beneath the bonnet” of a digital bank, in a stable and supportive environment as well as providing the potential for good learning & career development prospects in the future.
The shift-rota will vary between 8am to 6pm Monday to Friday with 1 in 3 Saturday’s (8am to 4pm).
Key Responsibilities
• Customer Experience: Provide excellent service, including for our most vulnerable customers, by resolving queries at the first point of contact.
• Complaint Resolution: Address and resolve customer challenges & complaints with empathy, professionalism and proactiveness.
• Product Knowledge: Demonstrate effective knowledge of Zempler Bank's products and services.
• Problem Solving: Investigate solutions through various systems and platforms, ensuring accurate responses within agreed Service-Level-Agreements (SLAs).
• Documentation: Maintain clear and accurate notes on our systems for each customer interaction.
• Process Improvement: Identify and suggest improvements to enhance customer outcomes.
What We're Looking For
• Empathy and Resilience: A customer-centric focus with a positive, committed attitude.
• Communication Skills: Excellent written and verbal communication, with a collaborative approach.
• Adaptability: Ability to work independently and as part of a team.
• Technical Proficiency: Strong working knowledge of Microsoft Office and adept at using multiple applications simultaneously.
• Enthusiasm for Learning: A keen interest in personal and career development.
In Return You’ll Enjoy
• Competitive basic salary.
• Additional cash benefit allowance representing 7.5% of your annual salary.
• 26 days’ holiday, increasing each year of service to 33 days.
• Option to buy and sell up to 5 days of holiday each year.
• 4 x Life Assurance.
• Pension salary sacrifice.
• LinkedIn Learning license.
• Family-friendly policies.
• Regular social activities and team events.
• Charity Volunteering Day.
• Free drinks and snacks in the office.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.