Receptionist/Clerical Assistant | Manchester University NHS Foundation Trust

Posting date:	17 March 2026
Salary:	Not specified
Additional salary information:	£24,465 per annum, pro rata
Hours:	Full time
Closing date:	16 April 2026
Location:	Manchester, M23 9LT
Company:	Manchester University NHS Foundation Trust
Job type:	Permanent
Job reference:	7813150/349-WTWA-7813150-RL4

Summary

TheBand 2 Receptionist / Clerical Officerwill provide a high-quality, patient-focused administrative and reception service to theNorth West Ventilation Unitbased atWythenshawe Hospital.

The post holder will be the first point of contact for patients, carers, and healthcare professionals accessing the service, ensuring a welcoming, professional and efficient experience. Working as part of a multidisciplinary respiratory team, the role will support the smooth day-to-day running of the unit through effective reception duties, appointment coordination, data entry, and general administrative support.

This role requires excellent communication skills, attention to detail, and the ability to work sensitively with patients who may have complex respiratory conditions. The successful candidate will demonstrate strong organisational skills, a compassionate approach, and a commitment to delivering high standards of customer service in line with NHS values.

The post holder will:
• Provide a professional and welcoming reception service for patients, relatives, carers and visitors attending theNorth West Ventilation UnitatWythenshawe Hospital.
• Act as the first point of contact, responding to telephone, email and face-to-face enquiries in a courteous and efficient manner.
• Book, amend and cancel patient appointments in line with service protocols, ensuring clinic templates are utilised effectively.
• Register patient attendances and accurately update demographic and clinical information on Trust IT systems.
• Prepare clinic lists, patient documentation and correspondence to support clinical activity.
• File, scan and upload documents to electronic patient records in accordance with Trust policies and data protection requirements.
• Manage incoming and outgoing post, distributing information appropriately and in a timely manner.
• Support the clinical team with general administrative duties to ensure the smooth running of outpatient and ventilation clinics.
• Escalate urgent queries or concerns to senior administrative staff or clinical colleagues as appropriate.
• Maintain confidentiality at all times in line with GDPR and NHS information governance standards.
• Contribute to maintaining a clean, organised and safe reception and office environment.
• Work flexibly as part of the wider administrative team, providing cross-cover where required.

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.

You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.

You’ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.

Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.
At MFT we’re All Here For You - every step of the way. Join us today.

To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.

Explore ‘Inside MFT – Your Candidate Place’

To help you feel confident, prepared and fully informed before you apply, we invite you to exploreInside MFT – Your Candidate Place. This welcoming one‑stop hub gives you a real sense of who we are — what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access ‘Inside MFT – Your Candidate Place, simply click on the relevant PDF document under the ‘Supporting Documents’ sectionand once opened, you can where either scan QR code or click on the link provided.

Closing vacancy listings early

We welcome applications from a wide range of backgrounds and experiences.
To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters


MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.




This advert closes on Tuesday 31 Mar 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.