Customer Service Advisor
| Posting date: | 16 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 March 2026 |
| Location: | RG21 8UQ |
| Company: | Kier Group |
| Job type: | Contract |
| Job reference: | 10363 |
Summary
We're looking for a Customer Service Advisor to join our MOJ and Home Office Contract team based in Basingstoke.
Location: Basingstoke Hours: 40 hours per week - 15 Months Fixed Term Contract
We are unable to offer certificates of sponsorship to any candidates in this role
Join our friendly team at Kier Places where you'll play a vital role in ensuring smooth operations for our MOJ and Home Office Contract. As a Contract Support Advisor, you'll provide essential administrative support for our operational and office-based teams, helping us deliver excellent service to our clients.
What will you be responsible for?As a Customer Service Advisor, you'll be working within the Customer Support team, supporting them in delivering our agreed service levels. Your day to day will include:
-Managing work orders - including raising, allocating, monitoring and completing orders for reactive works
-Communicating effectively with both internal and external customers
-Coordinating with engineers and subcontractors to ensure timely service delivery
-Providing administrative support to Contract Managers
-Ensuring all paperwork is accurately completed and processed
What are we looking for?This role of Customer Service Advisor is great for you if:
-You have excellent communication skills and a friendly, professional telephone manner
-You're detail-oriented and take pride in your organisational abilities
-You're comfortable using Microsoft Office, particularly Excel and Outlook
-You enjoy working collaboratively as part of a supportive team
-You're able to prioritise effectively in a dynamic environment
Rewards and benefitsWe're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusionMaking Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier.
Location: Basingstoke Hours: 40 hours per week - 15 Months Fixed Term Contract
We are unable to offer certificates of sponsorship to any candidates in this role
Join our friendly team at Kier Places where you'll play a vital role in ensuring smooth operations for our MOJ and Home Office Contract. As a Contract Support Advisor, you'll provide essential administrative support for our operational and office-based teams, helping us deliver excellent service to our clients.
What will you be responsible for?As a Customer Service Advisor, you'll be working within the Customer Support team, supporting them in delivering our agreed service levels. Your day to day will include:
-Managing work orders - including raising, allocating, monitoring and completing orders for reactive works
-Communicating effectively with both internal and external customers
-Coordinating with engineers and subcontractors to ensure timely service delivery
-Providing administrative support to Contract Managers
-Ensuring all paperwork is accurately completed and processed
What are we looking for?This role of Customer Service Advisor is great for you if:
-You have excellent communication skills and a friendly, professional telephone manner
-You're detail-oriented and take pride in your organisational abilities
-You're comfortable using Microsoft Office, particularly Excel and Outlook
-You enjoy working collaboratively as part of a supportive team
-You're able to prioritise effectively in a dynamic environment
Rewards and benefitsWe're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusionMaking Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.