Money Advice Assistant
| Posting date: | 16 March 2026 |
|---|---|
| Salary: | £23,881 to £25,733 per year |
| Additional salary information: | together with NEST pension benefits |
| Hours: | Full time |
| Closing date: | 12 April 2026 |
| Location: | Swansea, Wales |
| Remote working: | On-site only |
| Company: | Swansea University |
| Job type: | Permanent |
| Job reference: | SU01520 |
Summary
The Money Advice service is a proactive, student-focused service, which operates within the Support and Retention division of the Student Life Directorate.
The service simplifies financial management for students, promotes financial literacy, and provides tailored advice and support to empower students to navigate financial challenges with confidence. The Money Advice Assistant role provides essential administrative support within a busy, student-facing team, offering specialist knowledge and triaging of complex student funding queries.
The Money Advice Assistant role provides essential administrative support within a busy, student-facing team, offering specialist knowledge and triaging of complex student funding queries. The postholder will act as an initial point of contact for day-to-day student money issues initiating action involving or referring to Money – Student Life advisors, Manager and/or other services where appropriate. The Money Advice Assistant will deal with a range of enquiries from students, staff and other contacts across a range of mediums in a professional manner, establishing their requirements and responding accordingly in a timely manner. The role holder will help resolve funding and hardship fund queries and identify and triage complex queries, passing them to correct members of the wider Money – Student Life team for further action. The Money Advice Assistant will perform a key role in monitor the service’s email in-boxes ensuring response targets are met.
Collaborative working with Money Advice team members and StudentLife colleagues is key, in order to make recommendations for developments of established processes and procedures. Establishing working relationships with key contacts to help improve service levels, the post-holder will undertake a variety of administrative duties to support the team, including: data monitoring; establishing meeting agendas and the recording of meeting minutes; updating administrative systems and databases with accurate information and providing detailed activity reports such as team KPIs; Compiling weekly reports on relevant budgetary expenditure and activity; garnering and collating service user feedback; and assisting the Money – Student Life team in the development and delivery of welcome, social and engagement activities.
The service simplifies financial management for students, promotes financial literacy, and provides tailored advice and support to empower students to navigate financial challenges with confidence. The Money Advice Assistant role provides essential administrative support within a busy, student-facing team, offering specialist knowledge and triaging of complex student funding queries.
The Money Advice Assistant role provides essential administrative support within a busy, student-facing team, offering specialist knowledge and triaging of complex student funding queries. The postholder will act as an initial point of contact for day-to-day student money issues initiating action involving or referring to Money – Student Life advisors, Manager and/or other services where appropriate. The Money Advice Assistant will deal with a range of enquiries from students, staff and other contacts across a range of mediums in a professional manner, establishing their requirements and responding accordingly in a timely manner. The role holder will help resolve funding and hardship fund queries and identify and triage complex queries, passing them to correct members of the wider Money – Student Life team for further action. The Money Advice Assistant will perform a key role in monitor the service’s email in-boxes ensuring response targets are met.
Collaborative working with Money Advice team members and StudentLife colleagues is key, in order to make recommendations for developments of established processes and procedures. Establishing working relationships with key contacts to help improve service levels, the post-holder will undertake a variety of administrative duties to support the team, including: data monitoring; establishing meeting agendas and the recording of meeting minutes; updating administrative systems and databases with accurate information and providing detailed activity reports such as team KPIs; Compiling weekly reports on relevant budgetary expenditure and activity; garnering and collating service user feedback; and assisting the Money – Student Life team in the development and delivery of welcome, social and engagement activities.