IPC Service Manager
| Posting date: | 16 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 23 March 2026 |
| Location: | Portsmouth, PO6 3BG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | U0057-26-0002 |
Summary
Operational Control & Service Flow Provide day-to-day operational oversight of IPC services, including AVS, CAS/IHCAS, Extended Access and GP Enhanced Access. Coordinate and support Shift Supervisors to ensure: Safe staffing levels and appropriate skill mix Effective patient flow and workload distribution Timely response to surges in demand and operational pressures Act as the first senior escalation point for operational issues arising during service delivery. Ensure operational continuity during incidents (e.g. IT disruption, staffing gaps, spikes in demand). Workforce & Rota Oversight Oversee Rota integrity, escalation for gaps, and short-notice cover planning. Monitor sickness, absence trends, and immediate workforce risks. Support recruitment, onboarding, induction, and mandatory training compliance. Maintain accurate oversight of staff competencies and deployment. Quality, Safety & Governance Ensure services operate in line with agreed SOPs, policies, and governance frameworks. Support incident identification, initial fact gathering, and immediate mitigations. Lead operational input into complaints investigations and patient concerns. Escalate emerging quality or safety themes to Operations Managers. Performance Monitoring & Reporting Monitor real-time operational KPIs (staffing, access, responsiveness). Produce routine operational reports and intelligence for Operations Managers. Identify risks, trends and improvement opportunities from frontline operational data. Leadership & Team Support Provide visible, supportive leadership to Shift Managers and administrative teams. Promote a culture of accountability, learning, and psychological safety. Support performance management, wellbeing conversations, and capability development. System & Internal Collaboration Work closely with IT, Workforce, and Quality teams to resolve operational issues. Support implementation of service changes, pilots, and new pathways. Act as an operational conduit between senior leaders and frontline teams.