Medical Receptionist & Administrative Assistant
| Posting date: | 16 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 31 March 2026 |
| Location: | Cinderford, GL14 2NX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4580-26-0004 |
Summary
Key Responsibilities1. Patient Reception & Front of House Duties Greet patients warmly and professionally at the reception desk. Manage patient check-ins, waiting room flow, and enquiries. Answer incoming calls promptly, signposting patients using care navigation guidelines. Handle distressed or frustrated patients with empathy and professionalism. Maintain confidentiality at all times (in line with GDPR and practice policy).2. Appointment & Telephone Management Book, amend, and cancel appointments on the clinical system - SystmOne Support patients with online booking and NHS App queries. Organise follow up appointments as requested by clinicians. Identify urgent clinical need and escalate concerns to the duty doctor/nurse where appropriate.3. Administrative Support File, scan, and code correspondence into patient records. Support recall systems (e.g., cervical smears, immunisations, chronic disease reviews). Manage incoming/outgoing mail, emails, and tasks.4. Patient Records & Information Management Maintain up to date, accurate electronic patient records. Register new patients and update demographic details. Correct discrepancies in records following practice procedures. Adhere strictly to data protection standards and confidentiality policies.5. Teamwork & Communication Work collaboratively with clinicians, reception colleagues, and management. Support colleagues during busy periods by sharing workload fairly. Communicate effectively across the practice using internal systems (tasks, email, messaging). Participate in team meetings and contribute positively to service improvement.6. Operational & General Duties Monitor and restock reception and waiting room resources. Follow downtime procedures during IT or system failures. Escalate any patient safety concerns to senior staff immediately. Participate in mandatory training, appraisals, and development activities. Uphold the values of Forest Health Care and represent the practice professionally.