Customer Services Assistant
| Posting date: | 16 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 15 April 2026 |
| Location: | Greater Manchester, North West England |
| Remote working: | On-site only |
| Company: | The Federation of Jewish Services |
| Job type: | Permanent |
| Job reference: | CServices 2026 |
Summary
We are seeking a confident and welcoming Customer Services Assistant to be the first point of contact in our Residential care Village. This is a key front of house role supporting residents, families, visitors, and professionals.
Key Duties
• Greeting and assisting residents and visitors at reception
• Answering and directing telephone calls
• Monitoring CCTV and reporting concerns
• Managing tasks effectively and prioritising in busy or emergency situations
• Completing administrative duties with accuracy and attention to detail
About You
• Strong verbal and written communication skills
• Good knowledge of Microsoft
• Excellent attention to detail
• Able to stay calm and organised under pressure
• Flexible and willing to support the wider team
Why Join Us
• Supportive and friendly working environment
• Meaningful role within a caring community
• Consistent shift pattern offering work life balance
Key Duties
• Greeting and assisting residents and visitors at reception
• Answering and directing telephone calls
• Monitoring CCTV and reporting concerns
• Managing tasks effectively and prioritising in busy or emergency situations
• Completing administrative duties with accuracy and attention to detail
About You
• Strong verbal and written communication skills
• Good knowledge of Microsoft
• Excellent attention to detail
• Able to stay calm and organised under pressure
• Flexible and willing to support the wider team
Why Join Us
• Supportive and friendly working environment
• Meaningful role within a caring community
• Consistent shift pattern offering work life balance
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.