Crisis Recovery Worker - Waking nights
| Posting date: | 16 March 2026 |
|---|---|
| Salary: | £24,243 to £28,930 per year |
| Hours: | Full time |
| Closing date: | 06 April 2026 |
| Location: | Oak House, 383 Padiham road, Burnley, BB12 0HU |
| Remote working: | On-site only |
| Company: | Humankind |
| Job type: | Permanent |
| Job reference: | JR011173 |
Summary
Crisis Recovery Worker – Lancashire Oak House
Location: Oak House, 383 Padiham road, Burnley, BB12 0HU
(Work from Willow house also required if staff shortage).
Working Hours: 37 hours per week (shifts will equate to 37 hours per week over the year)
Contract Type: Permanent
Salary: £24,243 - £28,930 per annum
Please note that interviews will be arranged as we go, therefore the close date is subject to change.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the service:
Oak house is a mental health crisis recovery house. We offer support for those in crisis from a range of 3-7 days. We are a five bedroom facility, with 24 hour staffing. Waking night staff shifts are a mix of 9:00pm - 07:00am and 10:30pm - 08:30am.
The people we support are central to everything we do. Each person who uses our services is a unique individual and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.
About the role:
Assist people using our services to:
Manage and improve their own physical and mental well-being
Develop life-skills and coping tools to better manage their own mental health, through group and 1:1 interventions.
Live more fulfilling lives and develop new meanings and purposes
Take control over their life, through their own choices and decisions
Ensure the safe running of the service:
Assess resident wellbeing and welfare on an ongoing basis
Keep our service compliant with legal regulations
Provide a safe, respectful environment
Keywork:
Oversee the wellbeing of those in service and complete appropriate sessions.
Concentrate on the person and their individual needs, choices and aspirations, rather than on diagnostic categories or labels
Work with individuals to develop agreed, meaningful and achievable person centred plans with positive outcomes that meet the individual’s aspirations
Complete a range of activities during and around sessions
Ensure positive risk assessments are created and implemented in line with our policies and procedures
Signpost people we support to other services for additional support
Maintain the health and safety of the building
Support the team with the daily planning and running of our service.
Manage your own workload:
Plan and carry out your core areas of responsibility
Complete accurate and timely computerised records via our database
Liaise with external agencies - such as community mental health teams, multi-disciplinary teams and carers - building relationships and projecting a positive image of the service
Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues
Keep up to date with organisational developments
To Succeed in This Role, You’ll Need:
Ability to communicate effectively at all levels
Ability to respond compassionately to sensitive and complex issues
Able to motivate, support and advocate for people using services
Able to work effectively unsupervised and as part of a team
Able to keep good and accurate records
Ability to plan and prioritise workload
Good interpersonal and listening skills
Able to keep good and accurate records
Ability to plan and prioritise workload
Able to demonstrate a commitment to self-development & training
Able to demonstrate personal & professional integrity
Ability to work under pressure
Good IT skills, including in Word, the use of databases and email
Able to work flexibly to meet the needs of the Service and people using services
Able to participate in a 24 hour/7 day week shift rota, undertake on call duties and stay away from home at night
To view the full job and person specification, please click here.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Location: Oak House, 383 Padiham road, Burnley, BB12 0HU
(Work from Willow house also required if staff shortage).
Working Hours: 37 hours per week (shifts will equate to 37 hours per week over the year)
Contract Type: Permanent
Salary: £24,243 - £28,930 per annum
Please note that interviews will be arranged as we go, therefore the close date is subject to change.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the service:
Oak house is a mental health crisis recovery house. We offer support for those in crisis from a range of 3-7 days. We are a five bedroom facility, with 24 hour staffing. Waking night staff shifts are a mix of 9:00pm - 07:00am and 10:30pm - 08:30am.
The people we support are central to everything we do. Each person who uses our services is a unique individual and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.
About the role:
Assist people using our services to:
Manage and improve their own physical and mental well-being
Develop life-skills and coping tools to better manage their own mental health, through group and 1:1 interventions.
Live more fulfilling lives and develop new meanings and purposes
Take control over their life, through their own choices and decisions
Ensure the safe running of the service:
Assess resident wellbeing and welfare on an ongoing basis
Keep our service compliant with legal regulations
Provide a safe, respectful environment
Keywork:
Oversee the wellbeing of those in service and complete appropriate sessions.
Concentrate on the person and their individual needs, choices and aspirations, rather than on diagnostic categories or labels
Work with individuals to develop agreed, meaningful and achievable person centred plans with positive outcomes that meet the individual’s aspirations
Complete a range of activities during and around sessions
Ensure positive risk assessments are created and implemented in line with our policies and procedures
Signpost people we support to other services for additional support
Maintain the health and safety of the building
Support the team with the daily planning and running of our service.
Manage your own workload:
Plan and carry out your core areas of responsibility
Complete accurate and timely computerised records via our database
Liaise with external agencies - such as community mental health teams, multi-disciplinary teams and carers - building relationships and projecting a positive image of the service
Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues
Keep up to date with organisational developments
To Succeed in This Role, You’ll Need:
Ability to communicate effectively at all levels
Ability to respond compassionately to sensitive and complex issues
Able to motivate, support and advocate for people using services
Able to work effectively unsupervised and as part of a team
Able to keep good and accurate records
Ability to plan and prioritise workload
Good interpersonal and listening skills
Able to keep good and accurate records
Ability to plan and prioritise workload
Able to demonstrate a commitment to self-development & training
Able to demonstrate personal & professional integrity
Ability to work under pressure
Good IT skills, including in Word, the use of databases and email
Able to work flexibly to meet the needs of the Service and people using services
Able to participate in a 24 hour/7 day week shift rota, undertake on call duties and stay away from home at night
To view the full job and person specification, please click here.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk