Customer Service Executive
| Posting date: | 16 March 2026 |
|---|---|
| Salary: | £28,000 to £32,000 per year |
| Hours: | Full time |
| Closing date: | 15 April 2026 |
| Location: | Unit 37 Vicarage Field Shopping Centre, Ripple Road, Barking, IG11 8DH |
| Remote working: | On-site only |
| Company: | A13 CARZ LIMITED |
| Job type: | Permanent |
| Job reference: |
Summary
Duties and Responsibilities – Customer Service Executive
• Greet customers in person, by phone, and through online inquiries in a professional and friendly manner.
• Respond to customer questions about vehicle availability, pricing, specifications, and services.
• Schedule vehicle viewings, test drives, and service appointments.
• Assist customers throughout the sales process, ensuring a smooth and positive experience.
• Provide information about finance options, warranties, and after-sales services.
• Maintain accurate customer records in the systems and update inquiry details.
• Coordinate with the sales and workshop teams to ensure vehicles are prepared for viewing and delivery.
• Follow up with customers after inquiries, test drives, or purchases to ensure satisfaction.
• Handle customer complaints or issues professionally and escalate when necessary.
• Support marketing activities, including responding to inquiries from online platforms and social media.
• Ensure all customer interactions follow company policies and professional standards.
• Help maintain a welcoming showroom environment and provide excellent customer support at all times.
• Greet customers in person, by phone, and through online inquiries in a professional and friendly manner.
• Respond to customer questions about vehicle availability, pricing, specifications, and services.
• Schedule vehicle viewings, test drives, and service appointments.
• Assist customers throughout the sales process, ensuring a smooth and positive experience.
• Provide information about finance options, warranties, and after-sales services.
• Maintain accurate customer records in the systems and update inquiry details.
• Coordinate with the sales and workshop teams to ensure vehicles are prepared for viewing and delivery.
• Follow up with customers after inquiries, test drives, or purchases to ensure satisfaction.
• Handle customer complaints or issues professionally and escalate when necessary.
• Support marketing activities, including responding to inquiries from online platforms and social media.
• Ensure all customer interactions follow company policies and professional standards.
• Help maintain a welcoming showroom environment and provide excellent customer support at all times.