Property Manager
| Posting date: | 13 March 2026 |
|---|---|
| Salary: | £33,000 to £34,000 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 11 April 2026 |
| Location: | Gillingham, ME7 1AU |
| Company: | Pinnacle Group Limited |
| Job type: | Permanent |
| Job reference: | P2400 |
Summary
Pinnacle Group are looking for a Property Manager to join our Pinnacle Partnerships Team within our Homes division. In this pivotal role, you will deliver a high‑quality, customer‑focused housing management service across approximately 500+ affordable housing properties for multiple clients in Kent, making the position ideally suited to someone based in the local area. This is a customer‑facing, hands‑on role requiring excellent interpersonal skills, professionalism, and a proactive approach. You will act as an ambassador for Pinnacle Group and our clients, taking full ownership of your sites, building strong relationships with residents and stakeholders, and ensuring all properties are well maintained, compliant and consistently meeting the required standards.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have experience in affordable rent unit management and a strong background in residential lettings, with a good understanding of housing legislation and tenancy management. This role suits someone highly organised, proactive and confident working independently. Excellent communication skills, strong IT proficiency and the ability to manage lettings, voids, and compliance processes are essential.
This is a hybrid role, home‑based with regular site visits across Kent, approximately 3 days per weekwith frequent travel to Gillingham, Chatham and Maidstone, so will suit someone living locally.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities will include:
- Report directly to the Regional Head of Partnerships and deliver on the strategic and operational objectives set for the portfolio.
- Take full ownership and accountability for the assigned site(s), ensuring they are maintained to a high standard and meet all contractual and compliance requirements
- Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
- Manage all property management functions, including void turnarounds (viewings, sign-ups, mutual exchanges), inventory management, and check-out appointments.
- Address and manage anti-social behaviour cases, including the preparation and serving of legal notices and represent the organisation in court proceedings when necessary.
- Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication
- Prepare and support the production of accurate and timely monthly/quarterly client reports.
- Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
- Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions.
- Manage residential compliance, log and track tenant repairs using Fix-Flo software and client systems and oversee defect resolution.
- Maintain accurate and up-to-date tenancy records and ensure full compliance with legal and policy requirements.
Key requirements:
- Strong understanding of affordable rent unit management, residential lettings, and up-to-date knowledge of housing legislation and best practice.
- Proven experience in front-line housing management, delivering high-quality customer service.
- Excellent IT skills, including proficiency in Microsoft Word and Excel.
- Ability to manage the full range of housing management tasks, including voids, sign-ups, estate inspections, and repair reporting.
- Highly proactive and capable of working independently under own initiative.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with tenants and stakeholders.
- Possesses CIH / ARLA qualification or similar, or willing to undertake such qualifications.
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
Proud member of the Disability Confident employer scheme