Road Logistics Customer Service administrator
| Posting date: | 13 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 April 2026 |
| Location: | Poole, BH17 0HL |
| Company: | Kuehne + Nagel |
| Job type: | Temporary |
| Job reference: | 9858-44035413 |
Summary
Kühne + Nagel (AG & Co.) KG
As a Customer Service Specialist, you will play a key role in supporting our customers and sales teams by ensuring smooth logistics operations and providing excellent service throughout the shipment process. In this 1-year temporary role, you will act as a central point of contact, proactively engaging with customers and coordinating internally to deliver efficient and reliable solutions.
How you create impact
-
Provide operational support to Freight Account Managers and the wider sales team.
-
Organize shipments and coordinate with internal teams and external partners to ensure smooth execution.
-
Monitor pre-bookings and proactively engage with customers to ensure efficient planning.
-
Serve as the first point of contact for general customer enquiries.
-
Provide proactive updates to customers and address shipment issues when they arise.
-
Manage exceptions by identifying and resolving issues quickly, escalating when necessary.
-
Prepare quotes and identify opportunities to support account growth.
-
Process sales and purchase invoices accurately and support overall branch operations
What we would like you to bring
-
Secondary school education or equivalent.
-
Strong customer service skills with a focus on delivering an excellent customer experience.
-
High attention to detail and accuracy.
-
Strong communication and interpersonal skills.
-
Excellent organizational skills with the ability to manage multiple priorities.
-
Ability to work collaboratively in a team environment while maintaining accountability for individual responsibilities.
-
A proactive mindset and problem-solving approach.
What's in it for you
By joining the Kuehne+Nagel team, you will have the opportunity to work in a dynamic and collaborative environment where customer excellence is at the heart of everything we do. We offer a supportive workplace focused on professional development, career progression, and employee well-being.
Benefits include:
-
26 days annual leave (increasing with service to a maximum of 30 days)
-
Holiday purchase scheme
-
3x Life Assurance
-
2 volunteering days per year
As a Customer Service Specialist, you will play a key role in supporting our customers and sales teams by ensuring smooth logistics operations and providing excellent service throughout the shipment process. In this 1-year temporary role, you will act as a central point of contact, proactively engaging with customers and coordinating internally to deliver efficient and reliable solutions.
How you create impact
-
Provide operational support to Freight Account Managers and the wider sales team.
-
Organize shipments and coordinate with internal teams and external partners to ensure smooth execution.
-
Monitor pre-bookings and proactively engage with customers to ensure efficient planning.
-
Serve as the first point of contact for general customer enquiries.
-
Provide proactive updates to customers and address shipment issues when they arise.
-
Manage exceptions by identifying and resolving issues quickly, escalating when necessary.
-
Prepare quotes and identify opportunities to support account growth.
-
Process sales and purchase invoices accurately and support overall branch operations
What we would like you to bring
-
Secondary school education or equivalent.
-
Strong customer service skills with a focus on delivering an excellent customer experience.
-
High attention to detail and accuracy.
-
Strong communication and interpersonal skills.
-
Excellent organizational skills with the ability to manage multiple priorities.
-
Ability to work collaboratively in a team environment while maintaining accountability for individual responsibilities.
-
A proactive mindset and problem-solving approach.
What's in it for you
By joining the Kuehne+Nagel team, you will have the opportunity to work in a dynamic and collaborative environment where customer excellence is at the heart of everything we do. We offer a supportive workplace focused on professional development, career progression, and employee well-being.
Benefits include:
-
26 days annual leave (increasing with service to a maximum of 30 days)
-
Holiday purchase scheme
-
3x Life Assurance
-
2 volunteering days per year