Reception Team Lead
| Posting date: | 13 March 2026 |
|---|---|
| Salary: | £21,900.00 per year |
| Additional salary information: | £21900.00 a year |
| Hours: | Full time |
| Closing date: | 03 April 2026 |
| Location: | Bearpark, DH7 7DG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3912-26-0000 |
Summary
The following are the core responsibilities of the reception team lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Reception Team Lead is responsible for: Overseeing the reception services of the practice, ensuring staff achieve their primary responsibilities Induction and training of all new staff to agreed standards. Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training To ensure staff have the relevant knowledge and skills. Through regular assessments, identify any data quality or training issues. In conjunction with training and information support colleagues, ensure these are corrected and remedial action is put in place to improve the quality of data and/or level of service. Completing staff appraisals as required as well as regular 1:1's Compiling reception staff rotas, ensure adequate staffing levels, approving annual and other leave and organise holiday rotas in line with agreed policy. Reviewing and updating all reception procedures as required. Develop, implement and embed efficient reception processes. Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice Coordinate the provision of temporary reception staff ensuring sufficient cover is provided for periods of leave and other staff absences Maintain an effective appointment system for all services Manage the various appointments, visits, etc in line with agreed policies. Oversee the booking of baby clinics and 8 week checks, ensuring unused slots are reverted back to be booked in as normal. Ensuring staff have sent links via accurx for patients needing to send photos of skin rashes etc, ahead of appointments. Ensuring patients have been booked into the correct service and that care navigation is used for every patient. Deal with more complex enquiries from patients and deputise where necessary as practice complaints officer Provide initial guidance and advice to patients who wish to complain Continually assess and evaluate systems recommending changes and improvements to the management team as appropriate. Deal with general telephone enquiries from patients and general public. Ensure that the reception team adhere to the daily schedules of opening up, change-overs and closing Record requests for repeat prescriptions in SystmOne. Register new patients including compilation of patient files. Manage completion of GP2GP tasks within an agreed timescale Resolve any Electronic Prescribing (EPS) issues which may arise, liaising with patients and pharmacy staff and using the EPS Tracker system Retrieval of patient notes as and when required. Make appointments for patient to see doctor, nurse and other clinical staff associated with the practice. Record messages for doctor, nurse and administrative staff. Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary Act as building fire marshall, ensuring evacuation lists are current and that the visitors log is used appropriately Complete Fire safety and Health and Safety checks as required by policy The above list of duties is not exhaustive and may be subject to change as deemed necessary.