Receptionist/Administrator
| Posting date: | 13 March 2026 |
|---|---|
| Salary: | £10.80 to £12.21 per hour |
| Additional salary information: | £10.80 - £12.21 an hour |
| Hours: | Full time |
| Closing date: | 30 July 2026 |
| Location: | Birmingham, B14 7RA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2078-26-0001 |
Summary
Opening the premises, deactivating alarm systems, checking the heating and ventilation. Restoring the telephone system, opening the post and distributing medical records or other documentation to the clinician's rooms at the commencement of surgery. The registration of patients to the list ensuring a comprehensive capture of all relevant data. Receiving and directing of patients on arrival. Monitoring of patients whilst in the reception area. Escorting patients and visitors around the building as requested. Booking appointments for the doctors, nurses and other healthcare staff. Preparation of repeat prescriptions, sickness notifications, and other documentation for the partner's signature prior to collection by the patient; answering general queries, explaining practice procedures and receiving requests for medication. Filing and extracting medical records and any documents relating to medical records, to include the scanning of letters and automated filing of pathology reports and typing duties as required by the manager or clinicians. Receiving and recording requests for home visits; preparation of visiting lists; recording patient contact details following visits. Ensuring adequate supplies of stationery/equipment is available in the consulting and reception areas. This may include moving stationery to and from the storeroom as required. Ventilation and tidying consulting rooms/waiting area following surgeries; ensuring the reception area is kept tidy for incoming colleagues, ensuring there is a handover of information to incoming colleagues. Receiving and recording messages for district nursing and other healthcare staff. The recording and despatch of medical specimens with accurate details on the relevant accompanying forms. The recording of statistical information as required in line with MMP Policies and Procedure's. Use of the practice computing system as necessary, to undertake recall procedures and any other related duties as defined by the Site Lead Officer. Responding as a first contact in an emergency situation in line with training given. Performing the evening checklist procedure prior to departing the building; liaising with the practice cleaners as required. Securing the premises, exterior gates, shutters and windows - setting alarms as required. To work collaboratively with other users of the centre; to work in a flexible and positive manner with colleagues, to assist in the promotion of a professional, competent and caring delivery of healthcare to the users of the service. To work safely at all times in accordance with Legislative requirements and MMP Policies and Procedures. To undertake any other duties commensurate with the role, within the bounds of his/her own competence as guided by the attached management framework. To work across the various MMP sites as required. In light of national policy and due to the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may effect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future. To attend team meetings for information exchange and service updates The post holder will be asked to work at any MMP site in line with service needs. Any other duties, as requested, compatible with the post which may arise from time to time. To undertake training and development to meet the specific service needs of the service and own individual practice. Participate in the appraisal, clinical supervision and personal development planning process and ensure that their own professional development needs are met. Participate in the induction of staff by demonstrating own role to new or less experienced colleagues.