Neighbourhood Coordinator
| Posting date: | 13 March 2026 |
|---|---|
| Salary: | £32,976.00 per year |
| Hours: | Full time |
| Closing date: | 21 March 2026 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Gentoo Group Ltd |
| Job type: | Temporary |
| Job reference: |
Summary
We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home.
Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.
If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision.
If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.
We may close this vacancy earlier than the advertised closing date if we receive a large number of applications. We encourage you to apply as soon as possible to ensure your application is considered.
Salary :
£32,976.00
Job Description:
We’re excited to offer fixed term opportunities to join our Housing Management team as Neighbourhood Coordinators. These roles are ideal for individuals passionate about supporting our communities and delivering excellent neighbourhood services
Our Neighbourhood Coordinators play a vital role in shaping the services we deliver at Gentoo, working closely with our communities to make a real difference every day. You’ll be assigned an area ‘patch’ within the City of Sunderland to support, so being able to travel within the area is important. A UK driving licence is essential, and having access to a vehicle is highly desirable. We’ll reimburse business mileage to support your travel needs.
We’re looking for someone passionate about making a difference—someone who takes a hands-on approach to supporting customers with their tenancies and enhancing neighbourhoods for everyone. As a Neighbourhood Coordinator, you’ll be out and about in your allocated area ‘patch’, building strong relationships and promoting sustainable tenancies through meaningful engagement with local communities.
Please note that our Neighbourhood Coordinator operate across the City of Sunderland, so your primary office location may change depending on service needs.
A full UK driving licence and a basic DBS check (arranged and funded by Gentoo) are required for this position.
Key responsibilities:
Allocate empty homes fairly and transparently, considering the housing needs and aspirations of customers and potential customers.
Manage a neighbourhood to create sustainable communities and places where people want to live. It involves effective estate management, dealing with anti-social behaviour and all aspects of tenancy management.
Support our customers to manage their rent payments, maximise their income and work with partners for those in financial difficulty, to minimise arrears and maximise rent collection.
Engage with the wider community and relevant community groups to benefit customers and the environment.
Work in partnership with other agencies to provide solutions for complex, vulnerable customers and housing issues.
Support customers to give feedback in a clear and accessible way in line with Gentoo’s complaints policy.
Accountability for achieving relevant key performance indicators (KPIs) and demonstrating professional and positive behaviours within the workplace.
Collaborate with the Customer Voice team to maximise customer and resident involvement, enabling opportunities for customers to influence and be involved.
Treat all customers with respect, warmth and compassion in every interaction, applying discretion and maintaining confidentiality.
Ensure compliance with all regulatory and statutory requirements.
What we are looking for:
A full UK driver’s licence is essential, and access to a vehicle is highly desirable.
A detailed understanding of housing issues, policies and procedures, including Regulatory Standards and Tenant Satisfaction Measures.
An understanding of the current issues surrounding social housing and how these affect our customers' lives and needs.
Adaptable to meet the travel requirements of the post with the needs of the business, including working remotely or from any of the Group’s offices.
Highly developed communication, negotiation, mediation and active listening skills
Highly developed interpersonal skills, the ability to quickly build rapport with customers and external partner agencies, and the ability to work as an integral part of a team are essential.
Demonstrable administration skills, including knowledge of Microsoft packages and in-house systems, with proven ability to interpret data, effectively plan workload, adapt to changing priorities, and meet targets and deadlines
We would also love you to have the following; however, these are not essential:
A housing-related qualification
Housing sector work experience
Some of our great benefits include:
31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
Early finish on Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary
Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.
If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision.
If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.
We may close this vacancy earlier than the advertised closing date if we receive a large number of applications. We encourage you to apply as soon as possible to ensure your application is considered.
Salary :
£32,976.00
Job Description:
We’re excited to offer fixed term opportunities to join our Housing Management team as Neighbourhood Coordinators. These roles are ideal for individuals passionate about supporting our communities and delivering excellent neighbourhood services
Our Neighbourhood Coordinators play a vital role in shaping the services we deliver at Gentoo, working closely with our communities to make a real difference every day. You’ll be assigned an area ‘patch’ within the City of Sunderland to support, so being able to travel within the area is important. A UK driving licence is essential, and having access to a vehicle is highly desirable. We’ll reimburse business mileage to support your travel needs.
We’re looking for someone passionate about making a difference—someone who takes a hands-on approach to supporting customers with their tenancies and enhancing neighbourhoods for everyone. As a Neighbourhood Coordinator, you’ll be out and about in your allocated area ‘patch’, building strong relationships and promoting sustainable tenancies through meaningful engagement with local communities.
Please note that our Neighbourhood Coordinator operate across the City of Sunderland, so your primary office location may change depending on service needs.
A full UK driving licence and a basic DBS check (arranged and funded by Gentoo) are required for this position.
Key responsibilities:
Allocate empty homes fairly and transparently, considering the housing needs and aspirations of customers and potential customers.
Manage a neighbourhood to create sustainable communities and places where people want to live. It involves effective estate management, dealing with anti-social behaviour and all aspects of tenancy management.
Support our customers to manage their rent payments, maximise their income and work with partners for those in financial difficulty, to minimise arrears and maximise rent collection.
Engage with the wider community and relevant community groups to benefit customers and the environment.
Work in partnership with other agencies to provide solutions for complex, vulnerable customers and housing issues.
Support customers to give feedback in a clear and accessible way in line with Gentoo’s complaints policy.
Accountability for achieving relevant key performance indicators (KPIs) and demonstrating professional and positive behaviours within the workplace.
Collaborate with the Customer Voice team to maximise customer and resident involvement, enabling opportunities for customers to influence and be involved.
Treat all customers with respect, warmth and compassion in every interaction, applying discretion and maintaining confidentiality.
Ensure compliance with all regulatory and statutory requirements.
What we are looking for:
A full UK driver’s licence is essential, and access to a vehicle is highly desirable.
A detailed understanding of housing issues, policies and procedures, including Regulatory Standards and Tenant Satisfaction Measures.
An understanding of the current issues surrounding social housing and how these affect our customers' lives and needs.
Adaptable to meet the travel requirements of the post with the needs of the business, including working remotely or from any of the Group’s offices.
Highly developed communication, negotiation, mediation and active listening skills
Highly developed interpersonal skills, the ability to quickly build rapport with customers and external partner agencies, and the ability to work as an integral part of a team are essential.
Demonstrable administration skills, including knowledge of Microsoft packages and in-house systems, with proven ability to interpret data, effectively plan workload, adapt to changing priorities, and meet targets and deadlines
We would also love you to have the following; however, these are not essential:
A housing-related qualification
Housing sector work experience
Some of our great benefits include:
31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
Early finish on Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.