Service Manager – Nightingale House and Stepdown Services
| Posting date: | 13 March 2026 |
|---|---|
| Salary: | £36,045.80 per year |
| Additional salary information: | 5% on call allowance |
| Hours: | Full time |
| Closing date: | 27 March 2026 |
| Location: | Liverpool, Merseyside |
| Remote working: | On-site only |
| Company: | YMCA Together |
| Job type: | Permanent |
| Job reference: |
Summary
Why this role would be great for you
The Service Manager is responsible for the effective operational management of Nightingale House and Ullet, Norwich, Alton Road and Whitman House Step down services. The post holder will line manage the Team Leader and Support Staff and ensure that the service is working to local and national housing standards. Working closely in a team with The Head of Recovery Services, the post holder will provide day to day management and assist in the development of the services.
What your week may look like
· Ensure residents receive flexible, person-centred support informed by Cognitive Analytical Approach (CAT) and reflective practice
· Manage the day to day running of the accommodation using a Psychological informed Approach in line with the requirements of the standard operating process (SOP)
· To ensure that referrals into the service are assessed and managed correctly, that the process has been applied, liaising with Mersey Care around assessments and allocation of available beds to ensure that move on from the service is a priority and all residents are supported with this in mind.
· Maintain excellent communication with YMCA Management team
· To Maintain the quality standard of the buildings ensuring all Health & Safety compliance is in place and repairs and maintenance are completed
· To supervise, support and direct your staff to make appropriate and informed decisions around our client’s support and accommodation.
· To monitor and review monthly reports on KPI’s
· To ensure the service meets and sustains a high level of quality standards for external and internal audits
What can we offer you
Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development. For a full list of benefits see here: Careers Page | YMCA Together
The skills we are looking for
· Experience of operational HR matters such as supervising staff/recruitment/ selection/ induction of employees and volunteers
· Must be financial literate
· Experience of handling grievances, disciplinary, supervisions and appraisals
· Experience of working with Quality Frameworks like CQC
· Experience of scheduling the care of residents
· Experience of chairing & leading in Multi agency meetings
· Working knowledge of relevant legislation in housing Health & Safety, Mental Capacity, Safeguarding, Welfare Reform
· A comprehensive working knowledge of the latest best practice in
· Risk assessments & support planning
· Human Resource Management
· Supporting complex needs
· Psychological Informed approaches
· Knowledge of additional care needs like Dementia/ABI, Substance misuse, Trauma, Mental Health, Palliative care
What is a nice to have
· Working knowledge of health interventions
· Knowledge of the cognitive Analytic Therapy (CAT) framework
· Understanding of requirements of working in a mental health setting
· To be an exemplary professional displaying Strength, Humility, respect, empathy and kindness in day to day working relationships
· Develop and sustain excellent relationships with multi-disciplinary team and other organisations within Liverpool and the city council officers and commissioners
· Develop and sustain sound working relationships with local people and local community groups
· Enthusiastic, self-motivated and passionate about their work
· Flexibility, adaptability and ability to work as part of a team
Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.
The Service Manager is responsible for the effective operational management of Nightingale House and Ullet, Norwich, Alton Road and Whitman House Step down services. The post holder will line manage the Team Leader and Support Staff and ensure that the service is working to local and national housing standards. Working closely in a team with The Head of Recovery Services, the post holder will provide day to day management and assist in the development of the services.
What your week may look like
· Ensure residents receive flexible, person-centred support informed by Cognitive Analytical Approach (CAT) and reflective practice
· Manage the day to day running of the accommodation using a Psychological informed Approach in line with the requirements of the standard operating process (SOP)
· To ensure that referrals into the service are assessed and managed correctly, that the process has been applied, liaising with Mersey Care around assessments and allocation of available beds to ensure that move on from the service is a priority and all residents are supported with this in mind.
· Maintain excellent communication with YMCA Management team
· To Maintain the quality standard of the buildings ensuring all Health & Safety compliance is in place and repairs and maintenance are completed
· To supervise, support and direct your staff to make appropriate and informed decisions around our client’s support and accommodation.
· To monitor and review monthly reports on KPI’s
· To ensure the service meets and sustains a high level of quality standards for external and internal audits
What can we offer you
Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development. For a full list of benefits see here: Careers Page | YMCA Together
The skills we are looking for
· Experience of operational HR matters such as supervising staff/recruitment/ selection/ induction of employees and volunteers
· Must be financial literate
· Experience of handling grievances, disciplinary, supervisions and appraisals
· Experience of working with Quality Frameworks like CQC
· Experience of scheduling the care of residents
· Experience of chairing & leading in Multi agency meetings
· Working knowledge of relevant legislation in housing Health & Safety, Mental Capacity, Safeguarding, Welfare Reform
· A comprehensive working knowledge of the latest best practice in
· Risk assessments & support planning
· Human Resource Management
· Supporting complex needs
· Psychological Informed approaches
· Knowledge of additional care needs like Dementia/ABI, Substance misuse, Trauma, Mental Health, Palliative care
What is a nice to have
· Working knowledge of health interventions
· Knowledge of the cognitive Analytic Therapy (CAT) framework
· Understanding of requirements of working in a mental health setting
· To be an exemplary professional displaying Strength, Humility, respect, empathy and kindness in day to day working relationships
· Develop and sustain excellent relationships with multi-disciplinary team and other organisations within Liverpool and the city council officers and commissioners
· Develop and sustain sound working relationships with local people and local community groups
· Enthusiastic, self-motivated and passionate about their work
· Flexibility, adaptability and ability to work as part of a team
Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.