Duty Manager
| Posting date: | 13 March 2026 |
|---|---|
| Salary: | £14.95 per hour |
| Hours: | Part time |
| Closing date: | 12 April 2026 |
| Location: | DN1 2DR |
| Remote working: | On-site only |
| Company: | darts |
| Job type: | Permanent |
| Job reference: |
Summary
darts is looking for a Duty Manager to join our team at The Point, Doncaster’s centre for Creative Health & Learning. The post is 20hrs a week with opportunities for overtime. The rate of pay is £14.94 an hour, £15,580 pa (based on 20hrs pro rata).
Join our Team
We are looking for someone who is experienced, motivated, and proactive to join us at The Point as a Duty Manager. You will be responsible for smooth operations during your shift, giving a positive experience for users, and ensuring the building is safe and well presented. You will be part of a small, knowledgeable, and energetic team who share a passion for darts’ charitable aims and believe in our core values.
We want to work with someone who is friendly and approachable with an ability to communicate clearly, effectively, and empathetically. You will be able to collaborate and will enjoy supporting others. We need someone who is eager to learn and develop their skills, to use their initiative, and to demonstrate honesty and integrity.
The job is permanent for 20 hours a week with opportunity for overtime, flexibility in working patterns and some evening and Saturday shifts required.
Objectives
• To ensure the smooth and safe operation of The Point and a positive experience for participants, tenants, staff and other visitors.
Responsibilities
Ensure the building operates smoothly and safely, with a warm welcome for all
• Co-ordinate the operation of The Point during the shift including:
o arrival and departure of groups and hires
o cleaning and presentation
o planned maintenance visits and urgent repairs
o safety and security of all users.
• Ensure smooth front of house operation, ensuring a warm welcome for visitors to the building, answering calls
• Open the building:
o ensure rooms are set up as required and equipment is in place and functional
o maintain good presentation of the building throughout the day
• Maintain an overview of activity in the building and act as first point of contact and resolution for enquiries and incidents (first aid, fire, health & safety, security, technical)
• Co-ordinate internal and external room use throughout the day including: taking bookings; negotiations with hirers; set up of furniture, materials and equipment (including lighting, sound and technical equipment) for workshops, performances and external hires; negotiation with in-house cafe
• Support the catering team during busy periods
• Act as the designated first aider
Company Responsibilities
• Support the wider team with administrative and marketing tasks.
• Take shared responsibility for advocacy, promotion and customer care
• Advise other members of the darts team when required and support them and their work when appropriate
Person Specification
Essential
Excellent communication skills
Demonstrable understanding of the principles of excellent customer care and visitor service
Ability to self-motivate & work independently
Effective time and workload management skills to prioritise and meet deadlines
Ability to work under pressure, remain calm and manage multiple tasks
Confident ICT skills using a range of work related applications – e.g. Microsoft 365
Desirable
Facilities Management experience
Experience/qualifications managing Health & Safety in a public space
Experience of working within catering / hospitality
Experience of food preparation & service
Team working experience
Understanding of inclusion and diversity issues that may impact on promotion and delivery of visitor services
Desirable Qualifications
Food Hygiene Level 2
First Aid at Work Certificate
Health and Safety Qualification (e.g., IOSH)
Requirements
Flexibility to cover shifts outside the usual pattern including occasional weekend working
This role entails reasonable lifting of heavy/ bulky objects within published health and safety guidelines on manual handling
When applying, please clearly demonstrate your ability to meet the above Essential and Desirable criteria within your job application, providing detailed evidence where possible, as this is how we shortlist for interview.
Join our Team
We are looking for someone who is experienced, motivated, and proactive to join us at The Point as a Duty Manager. You will be responsible for smooth operations during your shift, giving a positive experience for users, and ensuring the building is safe and well presented. You will be part of a small, knowledgeable, and energetic team who share a passion for darts’ charitable aims and believe in our core values.
We want to work with someone who is friendly and approachable with an ability to communicate clearly, effectively, and empathetically. You will be able to collaborate and will enjoy supporting others. We need someone who is eager to learn and develop their skills, to use their initiative, and to demonstrate honesty and integrity.
The job is permanent for 20 hours a week with opportunity for overtime, flexibility in working patterns and some evening and Saturday shifts required.
Objectives
• To ensure the smooth and safe operation of The Point and a positive experience for participants, tenants, staff and other visitors.
Responsibilities
Ensure the building operates smoothly and safely, with a warm welcome for all
• Co-ordinate the operation of The Point during the shift including:
o arrival and departure of groups and hires
o cleaning and presentation
o planned maintenance visits and urgent repairs
o safety and security of all users.
• Ensure smooth front of house operation, ensuring a warm welcome for visitors to the building, answering calls
• Open the building:
o ensure rooms are set up as required and equipment is in place and functional
o maintain good presentation of the building throughout the day
• Maintain an overview of activity in the building and act as first point of contact and resolution for enquiries and incidents (first aid, fire, health & safety, security, technical)
• Co-ordinate internal and external room use throughout the day including: taking bookings; negotiations with hirers; set up of furniture, materials and equipment (including lighting, sound and technical equipment) for workshops, performances and external hires; negotiation with in-house cafe
• Support the catering team during busy periods
• Act as the designated first aider
Company Responsibilities
• Support the wider team with administrative and marketing tasks.
• Take shared responsibility for advocacy, promotion and customer care
• Advise other members of the darts team when required and support them and their work when appropriate
Person Specification
Essential
Excellent communication skills
Demonstrable understanding of the principles of excellent customer care and visitor service
Ability to self-motivate & work independently
Effective time and workload management skills to prioritise and meet deadlines
Ability to work under pressure, remain calm and manage multiple tasks
Confident ICT skills using a range of work related applications – e.g. Microsoft 365
Desirable
Facilities Management experience
Experience/qualifications managing Health & Safety in a public space
Experience of working within catering / hospitality
Experience of food preparation & service
Team working experience
Understanding of inclusion and diversity issues that may impact on promotion and delivery of visitor services
Desirable Qualifications
Food Hygiene Level 2
First Aid at Work Certificate
Health and Safety Qualification (e.g., IOSH)
Requirements
Flexibility to cover shifts outside the usual pattern including occasional weekend working
This role entails reasonable lifting of heavy/ bulky objects within published health and safety guidelines on manual handling
When applying, please clearly demonstrate your ability to meet the above Essential and Desirable criteria within your job application, providing detailed evidence where possible, as this is how we shortlist for interview.