Progression Job Coach
| Posting date: | 13 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30000-30000 per annum |
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | Cardiff, CF10 |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 308424-44034297 |
Summary
Serco Limited
Location: Cardiff, CF10 Salary: £30,000 per annum plus excellent benefits Schedule: Full time, Monday to Friday, 09:00–17:00 (add flexible working/job share details if needed)
Ready to impact a better future? As a Progression Job Coach in our Employability – Restart Scheme team, you’ll help people build confidence, overcome barriers, and move closer to meaningful work. Every conversation, plan, and breakthrough contributes to a more positive future for the individuals you support and the wider community.
You’ll create tailored employment journeys for Participants referred by the Department for Work and Pensions (DWP), supporting them to prepare for, secure, and sustain work. Your empathy, organisation, and problem‑solving skills will help people navigate challenges, stay motivated, and make real progress.
What you’ll do as a Progression Job Coach You’ll be entrusted to:
- Manage a caseload of Participants referred to the Restart Scheme.
- Build trusted, positive relationships that help Participants understand their strengths and ambitions.
- Deliver tailored action plans that break down barriers and support job readiness.
- Motivate, challenge, and coach individuals to maintain momentum throughout their journey.
- Work collaboratively with colleagues, local employers, and community partners to create employment opportunities.
Does this sound like you? You’ll be a great fit for this role if you have:
- Excellent communication skills and the confidence to work with people from diverse backgrounds.
- A methodical, organised approach and the ability to problem‑solve creatively.
- Resilience and the ability to perform well under pressure.
- Knowledge of the local labour market and an interest in community impact.
- The motivation to meet performance targets and deliver high‑quality support.
Vetting and checks: This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: Up to 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Location: Cardiff, CF10 Salary: £30,000 per annum plus excellent benefits Schedule: Full time, Monday to Friday, 09:00–17:00 (add flexible working/job share details if needed)
Ready to impact a better future? As a Progression Job Coach in our Employability – Restart Scheme team, you’ll help people build confidence, overcome barriers, and move closer to meaningful work. Every conversation, plan, and breakthrough contributes to a more positive future for the individuals you support and the wider community.
You’ll create tailored employment journeys for Participants referred by the Department for Work and Pensions (DWP), supporting them to prepare for, secure, and sustain work. Your empathy, organisation, and problem‑solving skills will help people navigate challenges, stay motivated, and make real progress.
What you’ll do as a Progression Job Coach You’ll be entrusted to:
- Manage a caseload of Participants referred to the Restart Scheme.
- Build trusted, positive relationships that help Participants understand their strengths and ambitions.
- Deliver tailored action plans that break down barriers and support job readiness.
- Motivate, challenge, and coach individuals to maintain momentum throughout their journey.
- Work collaboratively with colleagues, local employers, and community partners to create employment opportunities.
Does this sound like you? You’ll be a great fit for this role if you have:
- Excellent communication skills and the confidence to work with people from diverse backgrounds.
- A methodical, organised approach and the ability to problem‑solve creatively.
- Resilience and the ability to perform well under pressure.
- Knowledge of the local labour market and an interest in community impact.
- The motivation to meet performance targets and deliver high‑quality support.
Vetting and checks: This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: Up to 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.