Corporate Complaints and Scrutiny Officer (Fixed term contract for 18 months)
| Posting date: | 13 March 2026 |
|---|---|
| Salary: | £42,500 to £47,910 per year |
| Additional salary information: | £42,500 - £47,910 per year inclusive of London Weighting |
| Hours: | Full time |
| Closing date: | 05 April 2026 |
| Location: | Bracknell, Berkshire |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Bracknell Forest Council |
| Job type: | Temporary |
| Job reference: | CM/26/332734 |
Summary
Everything we do is about improving lives and strengthening trust in our services. By listening carefully to what residents tell us, through complaints and scrutiny, we learn and use insights to make our services better. We are looking for someone to join us as a Corporate Complaints and Scrutiny Officer on a full time, fixed-term basis for 18 months, to improve our corporate complaints and scrutiny function, helping us build a modern, transparent and future-ready service for our community.
Any successful internal candidate will be offered the position as a secondment and, in line with Section 8.1 of the Secondment Policy, must consult with their manager before applying. Search ‘secondment policy’ on the intranet for more information.
At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.
About you…
We are looking for a dedicated and highly capable professional with strong attention to detail and a commitment to fair, transparent and evidence led‑processes. You bring curiosity, confidence and sound judgement, with the ability to handle sensitive and complex information calmly and accurately. Organised and purposeful, you contribute meaningfully across both complaints and scrutiny, communicating clearly with diverse audiences and upholding the highest standards of professionalism and public service.
You will receive on‑the‑job training, mentoring from experienced colleagues and support to develop your knowledge of democratic processes, systems and civic services.
About the team…
The Corporate Complaints and Scrutiny team is supportive, welcoming and works with real purpose. We work closely with colleagues and councillors across the organisation, acting as the trusted, impartial voice that helps to strengthen fairness, transparency and confidence in our democratic and governance processes. We combine insight from complaints and scrutiny to drive learning, improve services and ensure residents’ experiences shape better decision making across the council.
Key responsibilities…
Provide operational support across corporate complaints and scrutiny functions, ensuring work is prioritised effectively and deadlines are met.
Support complex complaint investigations by collating evidence, liaising with officers and residents, drafting clear responses and coordinating responses to complaints escalated to the Local Government and Social Care Ombudsman (LGCSO).
Support the planning and delivery of meetings of the Overview & Scrutiny Commission and Panel meetings, including agenda management, report publication, attendance at meetings and follow-up of actions.
Provide officer support for task and finish reviews, including research, evidence collation, data analysis and co-ordinating witness attendance (including residents and community partners), and contribute to drafting review reports and recommendations.
Produce and maintain accurate complaints and scrutiny data to support reporting and analysis, identifying trends and supporting service improvement and influencing policy
Interview date
Interviews will be held on 21 April 2026 (22 April 2026 reserved).
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
Want to ask us a question?
For an informal discussion or to ask any questions about this role, please contact:
Sharon Kam: Corporate Complaints and Scrutiny Manager : Email: Sharon.Kam@bracknell-forest.gov.uk or telephone 01344 355699
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.
We can only accept applications from candidates currently residing in the UK.
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please.
Any successful internal candidate will be offered the position as a secondment and, in line with Section 8.1 of the Secondment Policy, must consult with their manager before applying. Search ‘secondment policy’ on the intranet for more information.
At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.
About you…
We are looking for a dedicated and highly capable professional with strong attention to detail and a commitment to fair, transparent and evidence led‑processes. You bring curiosity, confidence and sound judgement, with the ability to handle sensitive and complex information calmly and accurately. Organised and purposeful, you contribute meaningfully across both complaints and scrutiny, communicating clearly with diverse audiences and upholding the highest standards of professionalism and public service.
You will receive on‑the‑job training, mentoring from experienced colleagues and support to develop your knowledge of democratic processes, systems and civic services.
About the team…
The Corporate Complaints and Scrutiny team is supportive, welcoming and works with real purpose. We work closely with colleagues and councillors across the organisation, acting as the trusted, impartial voice that helps to strengthen fairness, transparency and confidence in our democratic and governance processes. We combine insight from complaints and scrutiny to drive learning, improve services and ensure residents’ experiences shape better decision making across the council.
Key responsibilities…
Provide operational support across corporate complaints and scrutiny functions, ensuring work is prioritised effectively and deadlines are met.
Support complex complaint investigations by collating evidence, liaising with officers and residents, drafting clear responses and coordinating responses to complaints escalated to the Local Government and Social Care Ombudsman (LGCSO).
Support the planning and delivery of meetings of the Overview & Scrutiny Commission and Panel meetings, including agenda management, report publication, attendance at meetings and follow-up of actions.
Provide officer support for task and finish reviews, including research, evidence collation, data analysis and co-ordinating witness attendance (including residents and community partners), and contribute to drafting review reports and recommendations.
Produce and maintain accurate complaints and scrutiny data to support reporting and analysis, identifying trends and supporting service improvement and influencing policy
Interview date
Interviews will be held on 21 April 2026 (22 April 2026 reserved).
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
Want to ask us a question?
For an informal discussion or to ask any questions about this role, please contact:
Sharon Kam: Corporate Complaints and Scrutiny Manager : Email: Sharon.Kam@bracknell-forest.gov.uk or telephone 01344 355699
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.
We can only accept applications from candidates currently residing in the UK.
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.