Senior Service Designer

Posting date:	13 March 2026
Salary:	£57,204 to £68,558 per year
Additional salary information:	National - £57,204 - £63,953 London - £62,988 - £68,558
Hours:	Full time
Closing date:	26 March 2026
Location:	Glasgow
Company:	Government Recruitment Service
Job type:	Temporary
Job reference:	452048/2

Summary

The Test, Learn and Grow (TLG) team is at the heart of the UK government’s initiative to drive innovation and reform in public service delivery. With the £100 million PSR Innovation Fund, our team collaborates with local authorities and government departments across the United Kingdom and with the Devolved Governments to design, test, and grow innovative solutions that enhance public service outcomes. By employing a "test and learn" approach, we focus on creating evidence-based improvements while relieving pressures on public services. Our work involves testing foundational programmes and place-based initiatives to accelerate delivery, support preventative measures, and foster a collaborative environment that encourages continuous improvement and innovation in public services.

You’ll lead design in a multidisciplinary accelerator team—a place-based project with public sector partners to prototype solutions and policies aligned to government priorities. You’ll design and facilitate workshops and stakeholder engagements, support the team with design research when needed, prototype solutions and help your team use various methods and approaches for ‘test and learn’.

This role is mapped to the Senior Service Designer role in the Government Digital and Data framework, however we’re looking for some wider additional skills in UX design, design research and/ or policy design. We’re looking for someone who can bring digital and data skills to a policy environment and is excited about working on the ground alongside place-based partners.

This role will require travel within the UK to work closely with local partners.

Responsibilities

You will:

• Lead and coordinate design work in your team
• Work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs policy areas and users needs, identify service failures and test different designs
• Lead design research when needed, working alongside the Data Analyst responsible for data and quantitative research
• Design collaboratively and in the open, engaging your whole team with the design process and adapting it if necessary
• Champion accessibility and inclusion, consider the impact of change: new policies and technologies and ensure that designs meet legal requirements
• Collaborate with designers in other teams and departments, reviewing each other's work and developing shared patterns
• Guide, support and mentor designers

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About Disability Confident

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