Customer Service Coordinator
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Weekend Work/ Part Time (15 Hours), £9,940.50 per Annum, plus great Perks! |
| Hours: | Part time |
| Closing date: | 11 April 2026 |
| Location: | LS12 6LL |
| Company: | thebigword |
| Job type: | Permanent |
| Job reference: | 2490eb9c59c344158827 |
Summary
The Role Unveiled
Following an exciting new contract win, thebigword will now be providing services to Thames Valley Police, making this a fantastic time to join a team at the forefront of high-impact, real-world communication support
Experience a collaborative, people-focused environment that thrives on teamwork and connection in this office-based role as a Customer Service Coordinator. As a key part of our operation, our Customer Service team helps remove the final language barrier in global communication—whether that’s sourcing the right linguist to meet a client’s specialist requirements or supporting customers with their booking needs.
Your Role in Action
Our collaborative environment thrives on teamwork, where Customer Service Coordinators stand at the forefront, supported by Team Managers, Real-Time Analysts, and our tech wizards. Each call and booking comes with autonomy, backed by the assurance of support whenever it's needed. It's a dynamic balance between independence and a safety net, ensuring every Coordinator can shine.
- Uncover client needs and swiftly resolve queries using insights from thebigword's Interpreting Operations department.
- Master our Wordsynk application to offer comprehensive support in response to enquiries.
- Skillfully match clients with suitable linguists, providing consistent updates on progress.
- Reassure customers, swiftly escalating concerns for resolution where needed.
- Offer real-time, empathetic customer care to both clients and linguists.
- Cultivate strong, positive relationships with clients and linguists, ensuring mutual satisfaction.
- Foster effective communication among Interpreting Services team members and departments within thebigword.
- Efficiently manage your workload while seeking managerial support when needed.
- Identify and escalate priority issues to operations management for prompt resolution.
The Perfect Match: Your Skills & Talents
- Thrive on making a positive impact on people's lives, excelling as a communicator and attentive listener.
- Proactively tackle challenges, showcasing a desire to understand and resolve issues.
- Embrace initiative, confident decision-making, and a strong moral compass to always 'do the right thing.'
- Driven by passion and commitment, aiming high to achieve targets while staying resilient and accountable.
- Enthusiastically contribute to team success, finding joy in collaboration and celebrating achievements with colleagues.
- If you’re experienced in Customer Service or have any experience in the language service sector, this would be a bonus!
Proud member of the Disability Confident employer scheme