Non Emergency Patient Transport Call Handler
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 22 March 2026 |
| Location: | Otterbourne, SO21 2RU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9195-26-0153 |
Summary
What Were Looking For: - Strong communication and customer service skills- Ability to work in a busy contact centre environment- Professional, courteous and patient approach- Willingness to learn and adaptRole Details: - Job Title: Non Emergency Patient Transport Service Call Handler (NEPTS)- Department: Patient Transport Services Contact Centre, Otterbourne Winchester - Pay Band: Band 2 + Unsocial Hours Allowance (Agenda for Change)- Hours: Full Time Working Pattern: Our NonEmergency Patient Transport Service operates 365 days a year. Call Handlers work between 08:00 and 20:00, seven days per week, on a rolling 7week rota. The rota includes varying shift lengths between 6 hours and 11.5 hours; however, the pattern is static and repeats every 8 weeks, meaning your shift pattern is predictable and does not change from cycle to cycle. Your working hours will be averaged of 37.5 hours per week. Training/Start date for the role: Training will begin on Wednesday 29th April 2026which will be classroom based for 3 days from 08:00am until 16:00pm at Southern House, Otterbourne Winchester. This will be followed by a crew day and finally a day for eLearning. You will then move into observation shifts in the live environment before formally joining the rolling rota. A Standard DBS check will be required for this role.