Patient Services Advisor
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | £12.53 per hour |
| Additional salary information: | £12.53 an hour |
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | Holsworthy, EX22 6GH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1550-26-0003 |
Summary
Appointments Greet patients, both on the telephone and in person at the reception desk, making appointments with the appropriate clinical professional, using the patient appointments system, in a timely manner. Follow the patient appointments system protocols for making all bookings, recall, routine and emergency, for the appropriate clinical professional. Monitor arrivals and the flow of patients in the waiting areas to ensure the appointment system accurately reflects the arrival of patients. Maintenance of Patient Registrations To maintain administrative patient information accurately (address details, telephone numbers) and update as required to reflect accurately every patients details and to ensure confidentiality. Become familiar with proxy access regulations and action as requested. Patient Environment To maintain patient information in the waiting areas to reflect current practice and to promote local health initiatives. To ensure that all patient information on display is accessible to all patients and reflects the view of the practice. Administrative Support Provide working and cover support to all other administrative teams as needs arise using Microsoft packages.