Systems Support Analyst (CRM)
| Posting date: | 12 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 April 2026 |
| Location: | Glasgow, Scotland |
| Remote working: | On-site only |
| Company: | University of Glasgow |
| Job type: | Permanent |
| Job reference: | 195134 |
Summary
University Services
Information Services
Systems Support Analyst (CRM)
Vacancy Reference: 195134
Salary: UofG Grade 6, £33,951 - £37,694 per annum.
The University of Glasgow has been changing the world for more than 575 years, and we are one of the world's top 100 universities, ranked 12th in the world in the Times Higher Education (THE) World Impact Rankings 2025, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
This is a great opportunity for new Systems Support Analyst (CRM) to join the University’s Information Services.
In this role you will be rresponsible for providing system configuration, user support and training, testing and user research for Salesforce, contributing to the implementation and continuous improvement of the University business solutions built on the Salesforce platform.
This post is full time and open ended (permanent).
Apply online at: Systems Support Analyst (CRM) · University of Glasgow
Closing date: 23:45 2nd March 2026
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
Information Services
Systems Support Analyst (CRM)
Vacancy Reference: 195134
Salary: UofG Grade 6, £33,951 - £37,694 per annum.
The University of Glasgow has been changing the world for more than 575 years, and we are one of the world's top 100 universities, ranked 12th in the world in the Times Higher Education (THE) World Impact Rankings 2025, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
This is a great opportunity for new Systems Support Analyst (CRM) to join the University’s Information Services.
In this role you will be rresponsible for providing system configuration, user support and training, testing and user research for Salesforce, contributing to the implementation and continuous improvement of the University business solutions built on the Salesforce platform.
This post is full time and open ended (permanent).
Apply online at: Systems Support Analyst (CRM) · University of Glasgow
Closing date: 23:45 2nd March 2026
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.