Shop Manager
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | £24,595 per year |
| Hours: | Full time |
| Closing date: | 23 March 2026 |
| Location: | DA2 8DA |
| Remote working: | On-site only |
| Company: | ellenor |
| Job type: | Permanent |
| Job reference: | 260306 |
Summary
Role Purpose
We are looking for an enthusiastic Shop Manager to lead the day to day running of our charity retail shop and help maximise income to support ellenor’s vital work. You will manage shop operations, staff and volunteers, ensuring excellent customer service, strong visual merchandising, and a welcoming environment for everyone who visits or supports the shop.
Key Responsibilities include:
• Deliver outstanding customer service and maintain a professional shop environment.
• Manage daily shop operations including opening/closing, banking and daily returns.
• Ensure donated stock is prepared, priced and displayed to maximise sales.
• Monitor stock levels and maintain attractive, merchandised shop displays.
• Support, motivate and manage staff and volunteers, including performance reviews.
• Maintain high standards of cleanliness, organisation and health & safety.
• Monitor shop performance against targets and identify opportunities to increase income.
• Promote Gift Aid and drive sales growth.
• Act as an ambassador for ellenor within the local community.
Essential requirements for the role include:
• A positive team player who can engage with staff, volunteers and customers.
• Self-motivated with the ability to work independently and prioritise tasks.
• Honest, reliable and flexible in working hours when needed.
• Well-organised with strong timekeeping and a professional appearance.
• Committed to the values and mission of ellenor.
If you’re passionate about retail and making a difference in your community, we’d like to hear from you.
UK Immigration:
ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.
We are looking for an enthusiastic Shop Manager to lead the day to day running of our charity retail shop and help maximise income to support ellenor’s vital work. You will manage shop operations, staff and volunteers, ensuring excellent customer service, strong visual merchandising, and a welcoming environment for everyone who visits or supports the shop.
Key Responsibilities include:
• Deliver outstanding customer service and maintain a professional shop environment.
• Manage daily shop operations including opening/closing, banking and daily returns.
• Ensure donated stock is prepared, priced and displayed to maximise sales.
• Monitor stock levels and maintain attractive, merchandised shop displays.
• Support, motivate and manage staff and volunteers, including performance reviews.
• Maintain high standards of cleanliness, organisation and health & safety.
• Monitor shop performance against targets and identify opportunities to increase income.
• Promote Gift Aid and drive sales growth.
• Act as an ambassador for ellenor within the local community.
Essential requirements for the role include:
• A positive team player who can engage with staff, volunteers and customers.
• Self-motivated with the ability to work independently and prioritise tasks.
• Honest, reliable and flexible in working hours when needed.
• Well-organised with strong timekeeping and a professional appearance.
• Committed to the values and mission of ellenor.
If you’re passionate about retail and making a difference in your community, we’d like to hear from you.
UK Immigration:
ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.