Customer Services Adviser
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | £14,628 to £15,592 per year |
| Hours: | Part time |
| Closing date: | 22 March 2026 |
| Location: | NG19 7BH |
| Remote working: | On-site only |
| Company: | Mansfield District Council |
| Job type: | Contract |
| Job reference: | REQ514 |
Summary
Customer Services Adviser
20.5 hours/week (Monday, Tuesday & Friday)
8 Months Fixed Term Contract
£14,628 - £15,592 per annum
We’re looking for a friendly, professional and motivated Customer Services Advisor who has experience working in a Contact Centre environment to join our dedicated team at Mansfield District Council.
As the first point of contact, you will play a key role in helping people access the services and provide support, whether that is through the digital services or signposting to the relevant departments. You will provide excellent customer service via telephone, email and face-to-face contact, whilst handling a wide range of enquiries in a helpful, empathetic and profressional manner.
If you are looking for a rewarding part-time role and want to make a positive impact in your community, we would love to hear from you.
What we’re looking for:
• A genuine passion for helping people and delivering outstanding service
• Strong communication skills and a confident, polite telephone manner
• Good IT skills and the ability to learn new systems quickly
• The ability to stay calm under pressure and handle difficult conversations with empathy
Closing date: 22 March 2026
Interviews: w/c 30 March 2026
20.5 hours/week (Monday, Tuesday & Friday)
8 Months Fixed Term Contract
£14,628 - £15,592 per annum
We’re looking for a friendly, professional and motivated Customer Services Advisor who has experience working in a Contact Centre environment to join our dedicated team at Mansfield District Council.
As the first point of contact, you will play a key role in helping people access the services and provide support, whether that is through the digital services or signposting to the relevant departments. You will provide excellent customer service via telephone, email and face-to-face contact, whilst handling a wide range of enquiries in a helpful, empathetic and profressional manner.
If you are looking for a rewarding part-time role and want to make a positive impact in your community, we would love to hear from you.
What we’re looking for:
• A genuine passion for helping people and delivering outstanding service
• Strong communication skills and a confident, polite telephone manner
• Good IT skills and the ability to learn new systems quickly
• The ability to stay calm under pressure and handle difficult conversations with empathy
Closing date: 22 March 2026
Interviews: w/c 30 March 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.