Medical Same Day Emergency Care Ward Clerk/AMU | University Hospitals Dorset NHS Foundation Trust
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,465 pa pro rata |
| Hours: | Part time |
| Closing date: | 11 April 2026 |
| Location: | Bournemouth, BH7 7DW |
| Company: | Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7867262/153-ME05539-B |
Summary
To support with clerical and administrative duties in the day to day running of AMU, DVT and our Same Day Emergency Care Clinic.
To be part of a hardworking and efficient multidisciplinary team, acting as aninitialpointof contactforpatients,familiesandexternalteamsvisitingtheward. Assistinanswering telephonecalls,liaisingwith patientsand theirfamilies, keeping diary’s up to date and maintaininguptodateinformationonTrustsystemsandproblemsolving.
INTERVIEW DATE: 9th April 2026
Welcomepatients andvisitorstotheward,answeringappropriatequestionsandprovidingany relevantinformationinasensitivemanner,referringtoqualifiedmembersoftheteamasnecessary.
Undertakeclericalandadministrativedutiesonbehalfoftheward.
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women’s, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process
Liaisewithindividualteammembersandotherdepartmentsasrequired,inamanner that will contributetotheeffectiveandefficientrunningoftheward.
Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.
To arrange for the repair of faulty ward equipment. Todeliverposttopatients.Answer the telephone and deal with enquiries in a courteous manner.
Toopenandsortincomingmailanddistribute torelevantpersonnelforaction.
TousethecomputerforinputtingandaccessinggeneralpatientinformationonTrustcomputersystemssuchasEcamis,EPR, Agyle, Electronic Diary andHealthoftheWard.
Toassist withotherdutiesthat mayreasonablyberequired.Toensuresufficientstockofpaperworkandstationarysupplies.Organiseownworkloadtoensurethattheprioritiesof the serviceneedare met.
Liaise with agencies external to the ward e.g. other hospital departments, organising various models oftransport,GPSurgeriesetc.
Communicateappropriatelywithallvisitorstothewardareae.g.relatives,medicalandnursingagencies etc.
Communicateappropriatelywithconfusedand/oraggressiveorwanderingpatients.
Contactbytelephonepatientsandrelativesrelatingtotheirimminentadmissionordischargefromtheward.
Toreporttothe SeniorNurse anycomplaints,commentorrequestbypatientsorvisitors.
This advert closes on Thursday 26 Mar 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.