Case Administrator
| Posting date: | 11 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25975.97-25975.97 per annum |
| Hours: | Full time |
| Closing date: | 10 April 2026 |
| Location: | Thamesmead, SE28 0FJ |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 308270-44029180 |
Summary
Case Administrator
Location: HMP Thameside, Thamesmead, SE28 0EY Salary: £25,975.97 + LW plus excellent benefits
Schedule: Full time 40hours per week, Monday – Friday 8.30am-5pm, office based 5 days per week.
Ready to impact a better future?As a Case Administrator in our Custody team, you’ll play a key role in supporting the safe, accurate and effective management of prisoner records, ensuring our work makes a positive impact on people and communities.You’ll help maintain high‑quality administration across a range of essential custody processes, supporting colleagues and partner agencies to keep everything running smoothly while contributing to a safer future for those in our care.
What you’ll do as a Case AdministratorYou’ll be entrusted to:
- Provide accurate administration across key custody areas including parole, public protection, sentence calculations, licences, courts, file processing and releases.
- Support daily operational needs by maintaining prisoner core files, using internal systems and ensuring records are completed to a high standard.
- Carry out sentence calculations in line with required frameworks (following training), maintaining competency and accuracy.
- Communicate effectively with internal colleagues and external agencies to ensure safe, lawful and timely progression of cases.
- Handle confidential information responsibly in line with established procedures and frameworks.
Does this sound like you?You’ll be a great fit for this role if you have:
- Strong administration experience gained in a busy environment.
- Clear and confident communication skills, written and verbal.
- Good working knowledge of Microsoft Word and Excel.
- GCSEs (or equivalent) in English and Mathematics.
- An interest in developing expertise within custody processes (previous experience helpful but not essential).
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growingWe’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer:
- Holidays: 20 days plus 8 bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime Healthline, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Location: HMP Thameside, Thamesmead, SE28 0EY Salary: £25,975.97 + LW plus excellent benefits
Schedule: Full time 40hours per week, Monday – Friday 8.30am-5pm, office based 5 days per week.
Ready to impact a better future?As a Case Administrator in our Custody team, you’ll play a key role in supporting the safe, accurate and effective management of prisoner records, ensuring our work makes a positive impact on people and communities.You’ll help maintain high‑quality administration across a range of essential custody processes, supporting colleagues and partner agencies to keep everything running smoothly while contributing to a safer future for those in our care.
What you’ll do as a Case AdministratorYou’ll be entrusted to:
- Provide accurate administration across key custody areas including parole, public protection, sentence calculations, licences, courts, file processing and releases.
- Support daily operational needs by maintaining prisoner core files, using internal systems and ensuring records are completed to a high standard.
- Carry out sentence calculations in line with required frameworks (following training), maintaining competency and accuracy.
- Communicate effectively with internal colleagues and external agencies to ensure safe, lawful and timely progression of cases.
- Handle confidential information responsibly in line with established procedures and frameworks.
Does this sound like you?You’ll be a great fit for this role if you have:
- Strong administration experience gained in a busy environment.
- Clear and confident communication skills, written and verbal.
- Good working knowledge of Microsoft Word and Excel.
- GCSEs (or equivalent) in English and Mathematics.
- An interest in developing expertise within custody processes (previous experience helpful but not essential).
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growingWe’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer:
- Holidays: 20 days plus 8 bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime Healthline, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.