Intensive Housing Management Officer (FTC)
| Posting date: | 11 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,000 (Annual Equivalent) |
| Hours: | Full time |
| Closing date: | 10 April 2026 |
| Location: | RM3 7PL |
| Remote working: | On-site only |
| Company: | Social Interest Group |
| Job type: | Contract |
| Job reference: | 305329JCP |
Summary
Job Title: Intensive Housing Management Officer (FTC)
Location: Havering. This service does not have step free access
Salary: £27,000 (Annual Equivalent)
Shift Pattern: 6 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs.
About the Role
We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community.
Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued.
Key Responsibilities Include:
Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
Carry out regular occupancy checks.
Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
Enhancing personal safety, health, and security through meaningful social interactions.
Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
Supporting residents to sustain their tenancies and achieve financial independence.
Work with the wider team to support residents with their long term needs.
Promoting economic wellbeing and helping residents reintegrate into the community.
Complete safeguarding and other referrals where required.
Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties.
About You
This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.
What are looking for:
Previous experience in coordinating/delivering activities and interventions with people from different backgrounds
Experience of working with people of complex backgrounds and/or a good understanding of the sector
Knowledge of risk management and risk assessment
Knowledge of license conditions and public protection
Knowledge of tenancy management, able to share knowledge with others in the team and residents
Understanding of the housing and social needs of people with multiple and complex needs
The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.
Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others
Ability to influence and negotiate positive outcomes with others; Proactive in making decisions
Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme
Location: Havering. This service does not have step free access
Salary: £27,000 (Annual Equivalent)
Shift Pattern: 6 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs.
About the Role
We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community.
Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued.
Key Responsibilities Include:
Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
Carry out regular occupancy checks.
Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
Enhancing personal safety, health, and security through meaningful social interactions.
Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
Supporting residents to sustain their tenancies and achieve financial independence.
Work with the wider team to support residents with their long term needs.
Promoting economic wellbeing and helping residents reintegrate into the community.
Complete safeguarding and other referrals where required.
Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties.
About You
This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.
What are looking for:
Previous experience in coordinating/delivering activities and interventions with people from different backgrounds
Experience of working with people of complex backgrounds and/or a good understanding of the sector
Knowledge of risk management and risk assessment
Knowledge of license conditions and public protection
Knowledge of tenancy management, able to share knowledge with others in the team and residents
Understanding of the housing and social needs of people with multiple and complex needs
The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.
Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others
Ability to influence and negotiate positive outcomes with others; Proactive in making decisions
Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme