Claims Handler | Kingston and Richmond NHS Foundation Trust
| Posting date: | 11 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £35,763 - £43,466 pa. Inclusive of HCAS (Outer London) |
| Hours: | Full time |
| Closing date: | 10 April 2026 |
| Location: | Kingston Upon Thames, KT2 7QB |
| Company: | Kingston Hospital Foundation Trust |
| Job type: | Contract |
| Job reference: | 7829453/396-7829453-DE-DK-Y |
Summary
Band 5 Claims Handler
The post-holder will work in a team handling all the claims received by the Trust. You will liaise with staff at all levels of the organisation, and be the key point of contact with NHS Resolution, to undertake claims investigations.
We are looking for someone with the relevant experience, excellent attention to detail and good communication skills. You will need to be extremely well organised with strong administrative skills and a track record demonstrating an ability to deal with staff at all levels. You will be able to work to tight deadlines and juggle a busy caseload, working largely autonomously.
The post-holder will report directly to the Head of Legal Claims, and will undertake other peripheral legal administrative work as required.
Interviews will be held Tuesday 21st April
***Previous applicants need not apply***
• To receive all new legal claims (clinical negligence, employers and public liability) and ensure they are acknowledged and recorded in accordance with the Trust’s procedure.
• To report and administer claims in accordance with NHS Resolution’s Existing Liability Scheme, Clinical Negligence Scheme for Trusts, Property Expenses and Liabilities to Third Parties Schemes.
• To collect the preliminary information required to determine liability, and to investigate as required for ongoing claims management.
• To ensure the Trust complies with set timescales in, but not limited to, the General Data Protection Regulations, Civil Procedure Rules, and the Coroners and Justice Act, and to escalate to the Head of Legal Claims where necessary if this cannot be achieved.
• To audit litigation and claims activity bringing themes and relevant information to the attention of the Claims and Inquests Manager.
• To co-ordinate and manage the Mental Health Act administration as per Trust protocols and procedures.
• To assist the Head of Legal Claims in the robust gathering of evidence of learning from claims.
Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Compassionate - We treat everyone with kindness, understanding and empathy
Inclusive - We are respectful, fair and open, valuing everyone’s unique contribution
Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
This advert closes on Wednesday 25 Mar 2026