Apprentice IT Engineer
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Ebrill 2026 |
| Lleoliad: | NN15 5TB |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | THE BENNIE GROUP LIMITED |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: |
Crynodeb
Reporting to: IT Team Lead
Location: Burton Latimer, Cranford Road
Hours: Monday to Friday 40 hours per week flexible hours between 07:00 and 18:00 - You are also required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role.
Fixed Term contract of 24 months.
BENNIE Summary:
With a proud heritage spanning over 90 years, we are a fourth-generation family-owned business employing around 150 people across diverse sectors including Equipment, Construction, and Manufacturing.
Headquartered in Burton Latimer, Northamptonshire, our Group serves as the central hub for our trading businesses, providing shared services in Finance, Operations, and Marketing. Each of our business units is a specialist in its field, united by a strong work ethic and a shared commitment to our core values.
As part of a close-knit team in a family-run company, you’ll experience a supportive and collaborative environment where people are truly at the heart of everything we do.
Job Role
We have an exciting opportunity for a 1st Line IT Support Engineer (Apprentice) to join our IT team at Head Office. This role is ideal for someone with experience supporting Windows devices and Microsoft 365 in a service desk or technical support environment.
You will act as the first point of contact for IT issues and service requests, providing timely support to onsite and remote users. You’ll handle day-to-day troubleshooting, user administration, and device support, escalating more complex issues to senior IT team members where required.
The majority of your time will focus on IT support and service desk activities, including ticket management, issue resolution, and end-user support. You’ll also assist with routine maintenance, system updates, and small improvement tasks as part of the wider IT team.
You will study a Level 3 Information Communication Technician (ICT) apprenticeship for the duration of your fixed term.
RESPONSIBILITIES
Provide first-line IT support via phone, email, and ticketing system
Log, prioritise, and update support tickets in line with SLA targets
Troubleshoot common hardware, software, and connectivity issues
Set up and maintain user accounts, access permissions, and devices
Support Microsoft 365 services including email, Teams, and SharePoint
Assist with laptop, desktop, and mobile device deployment and support
Resolve or escalate incidents to 2nd/3rd line support or vendors as appropriate
Maintain accurate IT documentation, asset records, and support notes
Assist with software installations, updates, and routine system tasks
Deliver professional and friendly customer service to all users
Core skills & Experience
Experience in a 1st line / service desk / IT support role
Windows 10/11 and Microsoft 365 user support and troubleshooting
Active Directory or Microsoft Entra ID user administration
Device setup and support (laptops, desktops, peripherals, mobiles)
Basic networking troubleshooting (Wi-Fi, VPN, connectivity)
Understanding of IT security basics (MFA, antivirus, updates)
Experience using ticketing or service management systems
Good documentation and organisational skills
Strong customer service and communication skills
Full UK Driving Licence (desirable — occasional travel may be required)
Knowledge
Required Grade 4 in Maths and English GCSEs.
Ideally an IT related GCSE or A Level
Exposure to Microsoft Intune or device management tools
Basic knowledge of Windows Server environments
Familiarity with VoIP or collaboration tools
Experience working with external IT vendors or suppliers
Awareness of backup and data protection practices
Experience in multi-site business environments
Personal attributes
Customer-focused and approachable
Able to prioritise and manage multiple requests
Methodical problem-solver with attention to detail
Team player who collaborates well with colleagues
Willing to learn and develop technical skills
WHAT WE OFFER
Remuneration: We offer a competitive salary
Holiday: 24 days holiday + 8 days statutory.
Pension: Statutory Pension contribution.
Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.
Pets: Office based employees are invited to bring their well-behaved dogs into the office.
Finally, our long-standing family tradition, of giving staff a Christmas turkey
Location: Burton Latimer, Cranford Road
Hours: Monday to Friday 40 hours per week flexible hours between 07:00 and 18:00 - You are also required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role.
Fixed Term contract of 24 months.
BENNIE Summary:
With a proud heritage spanning over 90 years, we are a fourth-generation family-owned business employing around 150 people across diverse sectors including Equipment, Construction, and Manufacturing.
Headquartered in Burton Latimer, Northamptonshire, our Group serves as the central hub for our trading businesses, providing shared services in Finance, Operations, and Marketing. Each of our business units is a specialist in its field, united by a strong work ethic and a shared commitment to our core values.
As part of a close-knit team in a family-run company, you’ll experience a supportive and collaborative environment where people are truly at the heart of everything we do.
Job Role
We have an exciting opportunity for a 1st Line IT Support Engineer (Apprentice) to join our IT team at Head Office. This role is ideal for someone with experience supporting Windows devices and Microsoft 365 in a service desk or technical support environment.
You will act as the first point of contact for IT issues and service requests, providing timely support to onsite and remote users. You’ll handle day-to-day troubleshooting, user administration, and device support, escalating more complex issues to senior IT team members where required.
The majority of your time will focus on IT support and service desk activities, including ticket management, issue resolution, and end-user support. You’ll also assist with routine maintenance, system updates, and small improvement tasks as part of the wider IT team.
You will study a Level 3 Information Communication Technician (ICT) apprenticeship for the duration of your fixed term.
RESPONSIBILITIES
Provide first-line IT support via phone, email, and ticketing system
Log, prioritise, and update support tickets in line with SLA targets
Troubleshoot common hardware, software, and connectivity issues
Set up and maintain user accounts, access permissions, and devices
Support Microsoft 365 services including email, Teams, and SharePoint
Assist with laptop, desktop, and mobile device deployment and support
Resolve or escalate incidents to 2nd/3rd line support or vendors as appropriate
Maintain accurate IT documentation, asset records, and support notes
Assist with software installations, updates, and routine system tasks
Deliver professional and friendly customer service to all users
Core skills & Experience
Experience in a 1st line / service desk / IT support role
Windows 10/11 and Microsoft 365 user support and troubleshooting
Active Directory or Microsoft Entra ID user administration
Device setup and support (laptops, desktops, peripherals, mobiles)
Basic networking troubleshooting (Wi-Fi, VPN, connectivity)
Understanding of IT security basics (MFA, antivirus, updates)
Experience using ticketing or service management systems
Good documentation and organisational skills
Strong customer service and communication skills
Full UK Driving Licence (desirable — occasional travel may be required)
Knowledge
Required Grade 4 in Maths and English GCSEs.
Ideally an IT related GCSE or A Level
Exposure to Microsoft Intune or device management tools
Basic knowledge of Windows Server environments
Familiarity with VoIP or collaboration tools
Experience working with external IT vendors or suppliers
Awareness of backup and data protection practices
Experience in multi-site business environments
Personal attributes
Customer-focused and approachable
Able to prioritise and manage multiple requests
Methodical problem-solver with attention to detail
Team player who collaborates well with colleagues
Willing to learn and develop technical skills
WHAT WE OFFER
Remuneration: We offer a competitive salary
Holiday: 24 days holiday + 8 days statutory.
Pension: Statutory Pension contribution.
Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.
Pets: Office based employees are invited to bring their well-behaved dogs into the office.
Finally, our long-standing family tradition, of giving staff a Christmas turkey