Project Officer
| Posting date: | 11 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 March 2026 |
| Location: | SE11 5RR |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | National Voices |
| Job type: | Permanent |
| Job reference: |
Summary
National Voices has been commissioned by the Care Quality Commission (CQC) to deliver their work with the CQC Public Engagement Network. The Public Engagement Network is a group of 200+ charities with reach into communities experiencing health inequalities across England. By engaging with these organisations, the CQC’s aim is to ensure that local health and care services meet the needs and preferences of the communities they serve.
For both organisations this is much more than just another engagement contract, it is a new partnership designed to make the voices the CQC hears from more than the sum of its parts. In our work with the Public Engagement Network, we are committed to:
Ensuring meaningful participation of people and communities
Championing accessibility and inclusion
Valuing VCSE organisations as equal partners
Ensuring insights collected lead to impact and action
Investing in the long-term capacity and agency of VCSE organisations
Being brave and principled – acting with courage and not shying away from difficult conversations
The Voices for Health Equity Project Officer role is to:
Support the delivery of the Public Engagement Network contract, working closely with the Project Manager to ensure high-quality, well-organised and inclusive engagement activity
Play a key role in coordinating networks, events and engagement with people within VCSE organisations and people with lived experience.
Support the capture, organisation and synthesis of insight from people with lived experience to inform learning, improvement and influence
Provide strong project coordination, administrative and delivery support to ensure the programme runs smoothly and meets its commitments
The role is delivery-focused and externally facing, with regular contact with people with lived experience, VCSE organisations and delivery partners. It offers the opportunity to develop skills in engagement, insight, project delivery and partnership working.
Responsibilities
Project coordination and delivery support
Support the day-to-day delivery of the Public Engagement Network programme, working to agreed project plans and timelines
Maintain accurate records of activity, contacts, meetings, outputs and finances as required
Support reporting requirements by collating data, evidence and narrative updates
Support coordination of subcontracted activity, including scheduling meetings, tracking outputs and supporting invoice processing.
Engagement, networks and events
Support the coordination and administration of the network of VCSE organisations.
Assist with organising and delivering engagement activity, including learning events, sense-making sessions, panels and workshops
Act as a first point of contact for participants, responding to queries and ensuring a positive, inclusive experience
Support practical arrangements for engagement activity, including accessibility, reimbursements and follow-up communications
Capturing insight and learning
Support the capture of qualitative insight from VCSE organisations and people with lived experience through notes, summaries and write-ups from events, meetings and conversations
Assist with organising and coding feedback, helping to identify emerging themes and issues
Contribute to the drafting of reports, briefings and other outputs under the guidance of the Project Manager
Support feedback loops by helping to communicate how insight has been used and what impact it has had
Governance, quality and good practice
Work within agreed project governance, safeguarding, data protection and accessibility frameworks
Flag risks, issues or concerns to the Project Manager in a timely way
Support quality assurance processes by checking outputs for accuracy, accessibility and consistency
Follow organisational processes for project, financial and data management
Team working and development
Work closely with the Project Manager and wider team to deliver joined-up, high-quality work
Contribute to team planning activities and reflective learning
Take part in training and development opportunities to build skills in engagement, insight and project delivery
Support other National Voices projects where required, in response to capacity or demand
General
Take a proactive approach to including people with lived experience and members in all areas of work
Be prepared to take part in full-day events and, with sufficient notice, events outside core working hours
Undertake other relevant duties appropriate to the role
For both organisations this is much more than just another engagement contract, it is a new partnership designed to make the voices the CQC hears from more than the sum of its parts. In our work with the Public Engagement Network, we are committed to:
Ensuring meaningful participation of people and communities
Championing accessibility and inclusion
Valuing VCSE organisations as equal partners
Ensuring insights collected lead to impact and action
Investing in the long-term capacity and agency of VCSE organisations
Being brave and principled – acting with courage and not shying away from difficult conversations
The Voices for Health Equity Project Officer role is to:
Support the delivery of the Public Engagement Network contract, working closely with the Project Manager to ensure high-quality, well-organised and inclusive engagement activity
Play a key role in coordinating networks, events and engagement with people within VCSE organisations and people with lived experience.
Support the capture, organisation and synthesis of insight from people with lived experience to inform learning, improvement and influence
Provide strong project coordination, administrative and delivery support to ensure the programme runs smoothly and meets its commitments
The role is delivery-focused and externally facing, with regular contact with people with lived experience, VCSE organisations and delivery partners. It offers the opportunity to develop skills in engagement, insight, project delivery and partnership working.
Responsibilities
Project coordination and delivery support
Support the day-to-day delivery of the Public Engagement Network programme, working to agreed project plans and timelines
Maintain accurate records of activity, contacts, meetings, outputs and finances as required
Support reporting requirements by collating data, evidence and narrative updates
Support coordination of subcontracted activity, including scheduling meetings, tracking outputs and supporting invoice processing.
Engagement, networks and events
Support the coordination and administration of the network of VCSE organisations.
Assist with organising and delivering engagement activity, including learning events, sense-making sessions, panels and workshops
Act as a first point of contact for participants, responding to queries and ensuring a positive, inclusive experience
Support practical arrangements for engagement activity, including accessibility, reimbursements and follow-up communications
Capturing insight and learning
Support the capture of qualitative insight from VCSE organisations and people with lived experience through notes, summaries and write-ups from events, meetings and conversations
Assist with organising and coding feedback, helping to identify emerging themes and issues
Contribute to the drafting of reports, briefings and other outputs under the guidance of the Project Manager
Support feedback loops by helping to communicate how insight has been used and what impact it has had
Governance, quality and good practice
Work within agreed project governance, safeguarding, data protection and accessibility frameworks
Flag risks, issues or concerns to the Project Manager in a timely way
Support quality assurance processes by checking outputs for accuracy, accessibility and consistency
Follow organisational processes for project, financial and data management
Team working and development
Work closely with the Project Manager and wider team to deliver joined-up, high-quality work
Contribute to team planning activities and reflective learning
Take part in training and development opportunities to build skills in engagement, insight and project delivery
Support other National Voices projects where required, in response to capacity or demand
General
Take a proactive approach to including people with lived experience and members in all areas of work
Be prepared to take part in full-day events and, with sufficient notice, events outside core working hours
Undertake other relevant duties appropriate to the role
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.