Specialist Customer Service Officer (Hybrid)
| Posting date: | 11 March 2026 |
|---|---|
| Salary: | £17.85 per hour |
| Hours: | Full time |
| Closing date: | 10 April 2026 |
| Location: | Oxford, South East, OX1 1ND |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | ESSENTIAL EMPLOYMENT LTD |
| Job type: | Contract |
| Job reference: | MP228128CT1757-468791-11032026 |
Summary
Specialist Customer Service Officer (Hybrid) needed in Oxford, £17.85ph PAYE - Reference: 468791
- The Specialist Customer Service Officer role is the first point of contact for adult social care enquiries, engaging with the public and partner agencies such as medical professionals, the police, and the fire and rescue service.
- The post holder will handle sensitive and complex information, including emergency service reports, safeguarding referrals, and assessments for disability aids.
- They will also complete bed leaver reviews and provide signposting to other services.
- The role requires navigating multiple health and social care systems to ensure accurate service delivery.
Hybrid working set up - 1 - 2 days per week onsite
This is a Full role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.