Healthcare Support Worker
| Posting date: | 11 March 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 25 March 2026 |
| Location: | Stoke-on-Trent, ST4 6TH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9232-26-0069 |
Summary
KEY DUTIES AND RESPONSIBILITIES: The post holder will undertake the following duties and responsibilities at all times demonstrating the competences assigned to the role detailed in the associated KSF outline: 1. Communicates with service-users and carers, all members of the multi-disciplinary team and staff in external agencies using a variety of methods including Information Technology. 2. Regularly reports and effectively communicates service-users health status and care aims in care records and verbal reports to Registered Health Professional staff members and other members of the multi-disciplinary team. (query blending the above two first is about patients/public, second is healthcare staff) 3. Relates appropriately with service-users, carers, colleagues and others at all times maintaining professional boundaries. 4. At all times ensures that own actions, support the equality, diversity, rights and responsibilities of individuals. 5. Identifies, minimizes and reports risks of danger, harm and abuse to senior colleagues. 6. At all times minimizes risks to self and others by undertaking safe working practices. 7. At all times works within agreed and established Trust policy and operational procedures. 8. Works with other Trust services to promote seamless service-user person centered care from referral/admission, to transfer and discharge on identified care pathways. 9. Responsible for contribution towards planning and undertaking delivery of planned therapeutic activities with an identified group of service users. 10. Responsible for undertaking elements of a holistic assessment, under the direction of Registered Health Professional staff. Responsible for regularly working with service users to negotiate and review existing plans to address identified needs under the supervision of Registered Professionals. 11. Works in partnership with service-users to assist them in identifying activities that are meaningful to them and that support agreed health outcomes. 12. Regularly supports service-users to access a range of activities and services to maintain their independence and promote their health and wellbeing. 13. Regularly provides advice and guidance to Service-users promoting healthy activities and lifestyle choices. 14. Regularly supports Registered Practitioners and Service-users during activities to meet their physical and mental wellbeing. 15. Regularly supports service-users in meeting their assessed personal care needs. 16. Regularly provides information, support and guidance to Carers, Friends and Relatives of service-users, maintaining appropriate confidentiality. 17. Report concerns about junior staff members work performance to Registered Professionals/Ward Manager. 18. At all times, takes responsibility for own personal and professional development and supports the development of colleagues, students, trainees and volunteers. 19. Regularly accesses and makes use of supervision and provides supervision to other staff members. 20. Regularly participates in activities focused on the delivery of a high-quality customer-focused service. 21. Regularly undertakes activities to (and make suggestions about how to) improve services.