Digital Campus Support Technician
| Posting date: | 11 March 2026 |
|---|---|
| Salary: | £28,381 to £32,546 per year |
| Hours: | Full time |
| Closing date: | 31 March 2026 |
| Location: | Stoke, Staffordshire |
| Remote working: | On-site only |
| Company: | Staffordshire University |
| Job type: | Permanent |
| Job reference: | INF17-26 |
Summary
About the role:
The University of Staffordshire has embarked on a unique and ambitious transformation within the higher education sector, as we strive to become the UK’s leading Digital University. To help deliver this, we’re looking for an enthusiastic Digital Campus Support Technician with a passion for delivering excellent customer service in an IT Support environment. You will work within a collaborative team supporting a diverse range of users including staff, students and associates. This is a full-time office-based position, located at our Stoke-on-Trent campus, with occasional travel required to our Stafford and London campuses.
Main Responsibilities:
Provide first-line IT Support to both staff and students via telephone and other support channels.
Triage incoming tickets, ensuring they are accurately logged and assigned to the correct resolver group.
Deliver efficient desk-side and remote support to resolve technical issues.
Manage and prioritise ticket workload using the Halo ITSM system.
Resolve IT incidents and service requests in line with agreed SLAs.
Provide support for Windows PCs and Laptops, including setup, imaging, configuration, troubleshooting and software installation. (Apple Mac experience is beneficial but not essential.)
Support the University’s audio-visual (AV) systems, including TVs, cameras, microphones and speakers.
Routine maintenance of printers (MFDs) including toner replacement and removal of paper jams.
Maintain accurate asset management records, ensuring equipment is tracked, assigned and returned in accordance with University policies.
Provide technical support for key University events such as Open Days and Graduation Ceremonies (some evening and weekend work may be required).
Requirements:
Professional and courteous customer service approach.
Excellent interpersonal, written and verbal communication skills.
Self-motivated, well organised, and able to maintain a positive and proactive approach to work.
Ability to manage and prioritise workload in a busy support environment.
High level of attention to detail, and the ability to work effectively as part of a team.
Basic knowledge of Microsoft Intune, Azure and Entra.
Working knowledge of the Microsoft 365 software suite, including PowerPoint.
Desirable (but not essential):
Experience setting up and supporting macOS, iOS and Android devices.
ITIL Foundation certification.
Experience working in an educational environment.
Understanding of networking and communications concepts as they relate to desktop computers and mobile devices.
If you are passionate about technology and enjoy helping others, we would welcome your application to join our Digital Services team.
The University of Staffordshire has embarked on a unique and ambitious transformation within the higher education sector, as we strive to become the UK’s leading Digital University. To help deliver this, we’re looking for an enthusiastic Digital Campus Support Technician with a passion for delivering excellent customer service in an IT Support environment. You will work within a collaborative team supporting a diverse range of users including staff, students and associates. This is a full-time office-based position, located at our Stoke-on-Trent campus, with occasional travel required to our Stafford and London campuses.
Main Responsibilities:
Provide first-line IT Support to both staff and students via telephone and other support channels.
Triage incoming tickets, ensuring they are accurately logged and assigned to the correct resolver group.
Deliver efficient desk-side and remote support to resolve technical issues.
Manage and prioritise ticket workload using the Halo ITSM system.
Resolve IT incidents and service requests in line with agreed SLAs.
Provide support for Windows PCs and Laptops, including setup, imaging, configuration, troubleshooting and software installation. (Apple Mac experience is beneficial but not essential.)
Support the University’s audio-visual (AV) systems, including TVs, cameras, microphones and speakers.
Routine maintenance of printers (MFDs) including toner replacement and removal of paper jams.
Maintain accurate asset management records, ensuring equipment is tracked, assigned and returned in accordance with University policies.
Provide technical support for key University events such as Open Days and Graduation Ceremonies (some evening and weekend work may be required).
Requirements:
Professional and courteous customer service approach.
Excellent interpersonal, written and verbal communication skills.
Self-motivated, well organised, and able to maintain a positive and proactive approach to work.
Ability to manage and prioritise workload in a busy support environment.
High level of attention to detail, and the ability to work effectively as part of a team.
Basic knowledge of Microsoft Intune, Azure and Entra.
Working knowledge of the Microsoft 365 software suite, including PowerPoint.
Desirable (but not essential):
Experience setting up and supporting macOS, iOS and Android devices.
ITIL Foundation certification.
Experience working in an educational environment.
Understanding of networking and communications concepts as they relate to desktop computers and mobile devices.
If you are passionate about technology and enjoy helping others, we would welcome your application to join our Digital Services team.