IT Technician (Colchester)
| Posting date: | 11 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 March 2026 |
| Location: | Colchester, CO3 3ND |
| Company: | Teaching Vacancies |
| Job type: | Permanent |
| Job reference: | 1e92e432-31e6-4b6a-9d8e-7def0f8dbd2c |
Summary
What skills and experience we're looking for
Are you looking for your next IT role?
An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) within our newly established Essex hub, at Colchester Royal Grammar School.
Reporting to the Regional Technology Manager, you will work constructively with colleagues working in Thinking Technology and third-party suppliers to ensure that ICT services are supported effectively and to a high standard for the benefit of teaching, learning, administration and management. You will be based atColchester Royal Grammar Schoolbut should be flexible to travel when needed to any of the schools in our Kent West Hub based in Medway.
As our IT Technician you will:
• Respond both orally and in person to customer comments and complaints, resolving them where possible, escalating as appropriate.
• Be calm under pressure, adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement.
• Be approachable, communicating with customers ranging from students, staff, directors, governors, guests, and suppliers and contractors, responding to a range of issues and requests.
• Manage the day-to-day tickets in the helpdesk for your school and help others in the hub when needed.
• Provide in-depth fault resolution/troubleshooting updates on tickets resolving issues where appropriate.
Full training will be provided on Trust's helpdesk application and operating procedures.
What you will need to succeed:
• Strong customer service skills with a solution focused approach to your work
• Possess excellent customer service and communication skills, both verbal and written.
• To be pro-active, work independently and as part of a team.
• Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload.
• Adopt a systematic approach towards identifying and solving problems.
• Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals.
• A commitment to safeguarding and promoting the welfare of children and young people
All new starters take part in an induction and are mentored by an existing staff member.
37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need
What the school offers its staff
What our Trust will offer you:
Career Development: We’re committed to your growth and offer fantastic opportunities for career advancement.From staff development days and conferences to apprenticeships at every level, we provide clear pathways for progression and exciting promotional opportunities across regions.
Health and Wellbeing Support: Access our 24/7 Employee Assistance Programme, free flu vaccinations and eye care vouchers. Enjoy reduced membership fees at our fully-equipped fitness suite and classes.
Employee Recognition: Refer a Friend and TSTARS Staff Recognition Programme.
TSAT Benefits Portal:A one-stop shop benefits hub that gives you access to a range of exclusive benefits including cashback on your favourite supermarkets and high street retailers, Cycle to Work Scheme and Discounted Gym Membership.
Blue Light Card:Offering exclusive discounts and savings at thousands of retailers, restaurants, and attractions.
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Are you looking for your next IT role?
An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) within our newly established Essex hub, at Colchester Royal Grammar School.
Reporting to the Regional Technology Manager, you will work constructively with colleagues working in Thinking Technology and third-party suppliers to ensure that ICT services are supported effectively and to a high standard for the benefit of teaching, learning, administration and management. You will be based atColchester Royal Grammar Schoolbut should be flexible to travel when needed to any of the schools in our Kent West Hub based in Medway.
As our IT Technician you will:
• Respond both orally and in person to customer comments and complaints, resolving them where possible, escalating as appropriate.
• Be calm under pressure, adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement.
• Be approachable, communicating with customers ranging from students, staff, directors, governors, guests, and suppliers and contractors, responding to a range of issues and requests.
• Manage the day-to-day tickets in the helpdesk for your school and help others in the hub when needed.
• Provide in-depth fault resolution/troubleshooting updates on tickets resolving issues where appropriate.
Full training will be provided on Trust's helpdesk application and operating procedures.
What you will need to succeed:
• Strong customer service skills with a solution focused approach to your work
• Possess excellent customer service and communication skills, both verbal and written.
• To be pro-active, work independently and as part of a team.
• Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload.
• Adopt a systematic approach towards identifying and solving problems.
• Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals.
• A commitment to safeguarding and promoting the welfare of children and young people
All new starters take part in an induction and are mentored by an existing staff member.
37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need
What the school offers its staff
What our Trust will offer you:
Career Development: We’re committed to your growth and offer fantastic opportunities for career advancement.From staff development days and conferences to apprenticeships at every level, we provide clear pathways for progression and exciting promotional opportunities across regions.
Health and Wellbeing Support: Access our 24/7 Employee Assistance Programme, free flu vaccinations and eye care vouchers. Enjoy reduced membership fees at our fully-equipped fitness suite and classes.
Employee Recognition: Refer a Friend and TSTARS Staff Recognition Programme.
TSAT Benefits Portal:A one-stop shop benefits hub that gives you access to a range of exclusive benefits including cashback on your favourite supermarkets and high street retailers, Cycle to Work Scheme and Discounted Gym Membership.
Blue Light Card:Offering exclusive discounts and savings at thousands of retailers, restaurants, and attractions.
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.